To add to what Hugo and others suggested, when you report performance issues. it would also be nice to add where you are really seeing drop in the performance. Is it generally doing anything that you are experiencing problems with (which in case it could be you run short of hardware resources) or is it in a specific area of the application (where you may require to tune the apps using tips that Hugo pointed out)
Without that its hard to really tell - its like phoning your doctor and saying hey I have a problem and I think I'm not well and not really telling him what you are experiencing and yet expect the doctor to fix you with some magic portion.. Joe -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:[email protected]]on Behalf Of Hyunkel v2.0 Sent: Thursday, January 14, 2010 12:21 PM To: [email protected] Subject: Re: Performance Issue - Urgent ** The minimal requirements of RAM are 2GB+ for ARS 7.1 and ITSM 7.3. On the other hand you must check a couple of things first: * Are you using indexes on the forms other than the predefined ones? * If you monitor your DB, are you seeing locked tables or an unusual size increase on one table (specially B'X' or H'X') * Do you have escalations modifying a large ammount of data on short intervals? * Do you manage the DB in other way than the one that uses ARS? * Are you seeing API Calls fails on the API log? * Do you perform a specific task when you notice the bad performance? * Which kind of client are you using (Fat OR Web), and the clients behave the same? * What are you seeing in performance manager regarding arserverd process? Best Regards. Hugo Ruesga perotsystems® US 972.577.7000 MX +52 (33) 3332.3868 P Please consider the environment before printing this email The information contained in and transferred with this electronic message is intended only for the recipient(s) designated above, it is protected by law and it may contain information which is privileged and confidential. If you are not the intended recipient, please do not read, copy, or use it, and do not disclose it to others. Please notify the sender of the delivery error by replying to this message, and then delete it from your system. Thank you. ---------------------------------------------------------------------------- -- Date: Thu, 14 Jan 2010 18:57:16 +0200 From: [email protected] Subject: Performance Issue - Urgent To: [email protected] ** *** List , I m wondering how I can point figure why remedy application is slow , is it memory ,CPU or What which the value for CPU and Memory reasonable rather than good the question now why Remedy it goes to paging rather than using the free available memory and how could tune this. ARS Version: 7.1 ITSM: 7,3 OS : Windows 2003 (VMWARE) DATABASE: SQL 2005 Regards, Ramy _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:[email protected] ARSlist: "Where the Answers Are"
