Hi Drew, Have you checked if the additional columns are way over to the right on the results list and out of view. This is what happened to me recently as an Administrator on a 6.3 system. I had two forms with no defined result list fields so by default got short description. I added fields to the results list and one form was fine but the other continued to show just short description. I eventually noticed that all the others were way over on the right and that short description was taking up the whole window.
Brian Bishop -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:[email protected]] On Behalf Of Drew Shuller Sent: 15 January 2010 18:41 To: [email protected] Subject: AR? ar.ini? I've got a strange problem. I have one user on a pc that can't see all the results list fields when opening a form. Only two are there, Request ID and Short Description. Other Remedy users can see all the columns that are set up for that form. Oddly enough, it's my Remedy Admin account that can't see the columns, but only when I'm logged into Windows as a regular user. When logged in as a sysadmin, the columns are there. But that's confusion because when logged into Windows as a non-sysadmin and Remedy not as an Administrator, I can see the columns. Are those columns part of the form definition file, or are they related to the AR or ar.ini file? I deleted all the files from the HOME directory that my Remedy Admin account was using, but for some reason it won't pick up the real form definition? Pretty much all my hair is gone on this one, I've pulled it out! Drew Shuller Soto Cano ____________________________________________________________________________ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:[email protected] ARSlist: "Where the Answers Are" No virus found in this incoming message. Checked by AVG - www.avg.com Version: 9.0.730 / Virus Database: 270.14.149/2630 - Release Date: 01/18/10 07:35:00 No virus found in this outgoing message. Checked by AVG - www.avg.com Version: 9.0.730 / Virus Database: 270.14.149/2630 - Release Date: 01/18/10 07:35:00 _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:[email protected] ARSlist: "Where the Answers Are"
