Hello All, I know this is probably an easy question, but I couldn't give an answer other than "that's how we have always done it"
Someone asked me today to justify why we go from Resolved to Closed, instead of directly to Closed. I answered with the escalation closes after INC has been resolved for X amount of time, etc.. but couldn't give a concrete answer as to why the process is to set to Resolved first. I seem to remember this is just ITIL - can anyone enlighten me with a quick blurb? Thanks, Jase Brandon Quality Technology Services ARS 7.1 Windows 2003 _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: "Where the Answers Are"
