Thanks Rick and Melissa... On Wed, Jan 20, 2010 at 4:58 PM, Rick Cook <remedyr...@gmail.com> wrote:
> ** Resolved means that the Reported Outage has been restored to the > satisfaction of the Assignee. Closed means that it has been restored to the > satisfaction of the affected user(s). > > Rick > > On Wed, Jan 20, 2010 at 4:54 PM, Jase Brandon <jasebran...@gmail.com>wrote: > >> ** Hello All, >> >> I know this is probably an easy question, but I couldn't give an answer >> other than "that's how we have always done it" >> >> Someone asked me today to justify why we go from Resolved to Closed, >> instead of directly to Closed. >> I answered with the escalation closes after INC has been resolved for X >> amount of time, etc.. but couldn't give a concrete answer as to why >> the process is to set to Resolved first. I seem to remember this is just >> ITIL - can anyone enlighten me with a quick blurb? >> >> Thanks, >> >> Jase Brandon >> Quality Technology Services >> >> ARS 7.1 >> Windows 2003 >> _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: "Where the Answers >> Are"_ >> > > _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: "Where the Answers > Are"_ > _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: "Where the Answers Are"
