This is currently a bug in the Data Import tool. If you are updating records with the "Make Non-Core Required Fields Optional" set, then it also sets all the non-core required fields to NULL.
I believe this has been fixed in the upcoming 7.5 patch 4 of the Import tool. Regards, Rahul Maheshwari DISCLAIMER: The opinions, statements, and/or suggested courses of action expressed in this E-mail do not necessarily reflect those of BMC Software, Inc. -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:[email protected]] On Behalf Of Misi Mladoniczky Sent: Thursday, January 21, 2010 3:52 PM To: [email protected] Subject: BMC Remedy Data Import bug!? Hi, I ran BMC Remedy Data Import (7.5 patch 3) against a 7.0 server. It turned out to be a bad choice... I did an "Update Old Record with New Record Data", as I have done hundreds of times with older AR Import Tools. I mapped two fields only, the Entry ID, and a field I wanted to set to NULL. The result was that most fields except the core fields was cleared out. I restored a backup and tried again with the old 7.0 AR Import Tool, and things behaved as expected. It kept everything except the NULLed field. I have double checked the settings I used in 7.5 patch 3, and it was correct. 1. Has anyone experienced anything similar? 2. Has anyone done this (Update Old Record...) against a 7.5 server with good results? Another thing. I tried setting ARAPILOGGING=1 before I started dataimporttool.exe from the commandline. I can not find any arapires.log or arapicmd.log on the entire server. Has this functionality gone away??? I wanted to see if the client sent any unwarranted NULL-transaction-values to the server. Best Regards - Misi, RRR AB, http://rrr.se Products from RRR Scandinavia: * RRR|License - Not enough Remedy licenses? Save money by optimizing. * RRR|Log - Performance issues or elusive bugs? Analyze your Remedy logs. Find these products, and many free tools and utilities, at http://rrr.se. _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:[email protected] ARSlist: "Where the Answers Are" _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:[email protected] ARSlist: "Where the Answers Are"
