Close-Down approvals, that get triggered when the change status is Completed do work well with ITSM 7.5.1. We actually use them a lot.
If you have ITSM 7.0.x, you may want to look at the release notes to see if any bug has been fixed. Sorry I can't be of more help, but at least you can be assured that it works in 7.5.1 Guillaume ________________________________ From: Action Request System discussion list(ARSList) [arsl...@arslist.org] on behalf of Rick Cook [remedyr...@gmail.com] Sent: Wednesday, January 20, 2010 9:49 PM To: arslist@ARSLIST.ORG Subject: Change Request Approval Mapping issue ** We are attempting to use Approval Mappings that begin in the Completed Status. The approvals display where they should, but won't process due to apparently not having the back-end data in the AP-ChgSignatureDetail Join form. It's like the workflow created some of the approvals, but not all of them. My question is whether anyone has tried to overcome this, and what the design and intended function actually is, since it appears to mostly (but not completely) work. Rick _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: "Where the Answers Are"_ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: "Where the Answers Are"
