More importantly there is no AM 7.1. You need to determine the
following:
1. What version of ARS are you using, if it is 7.1 then you will
install CMDB 2.1
2. Since the normal ITSM application install recommends that you
install CMDB prior to installing your first ITSM application if this
was not done you may not be able to install CMDB.
3. Determine which version of ITSM applications you are presently
using, check SHARE:Applicationproperties and then install the same
version of AM
-----Original Message-----
From: Chowdhury, Tauf <tauf.chowdh...@frx.com>
To: arslist@ARSLIST.ORG
Sent: Tue, Jan 26, 2010 10:07 am
Subject: Re: Asset Management 7.1
**
Chad,
To your questions regarding requirements for configuration, I’ll differ
to the BMC manuals on the topic.
At the CMDB level, there are a bunch of things to consider.
Do you have any discovery tools?
If so, are you planning on using them to populate the CMDB?
If not, how are you going to handle bulk loading Asset’s/CI’s?
Our implementation is ongoing and it broken up into phases. The first
phase is handling Client Assets (both discoverable and
non-discoverable), and Software License Management.
I will say that the Software License Management is a pain point and has
many caveats and without knowing your environment completely, I cannot
say which apply to you.
There are also many things to consider outside of the Asset Management
MODULE itself while still being required by the process such as
changes/additions to Incident/Change templates that may be needed.
Tauf Chowdhury | Forest Laboratories, Inc.
Analyst, Service Management
Mobile:646.483.2779
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Wilhelm, Chad E
Sent: Tuesday, January 26, 2010 9:53 AM
To: arslist@ARSLIST.ORG
Subject: Asset Management 7.1
**
Hello Fellow Listers,
The organization here at Purdue University is looking at implementation
of Asset 7.1 into our current environment (AR 7.1 Patch 007 and ITSM
7.1). Has anyone installed and configured Asset 7.1? What are the
base requirements for configuration? What has to be done at the CMDB
level? What was the overall experience? How long to implementation?
Any additional information provided would be greatly appreciated.
Thank You,
Chad Wilhelm
Purdue University
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