You want to be looking at AM 7.6, part of ITSM 7.6, running on ARS 7.5. The 7.5 version of ITSM had a "life span" of about 7 months before it was superseded by 7.6.
If you try to add AM 7.0.03 to an existing ITSM 7.0.03 installation that has been patched, there are issues with patch level in that you must reapply patches 004 through 007 after installing AM, and they WILL overwrite any customizations to apps like Service Desk. I think the ITSM 7.0.03 Patch 008 and 009 Release Notes spelled this out the best. Christopher Strauss, Ph.D. Call Tracking Administration Manager University of North Texas Computing & IT Center http://itsm.unt.edu/ From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Wilhelm, Chad E Sent: Tuesday, January 26, 2010 10:45 AM To: arslist@ARSLIST.ORG Subject: Re: Asset Management 7.1 ** Tauf, No Discovery Tools, they are thinking of exporting a flat file from another source and then AIE to import this data. The software license management is already done by a Microsoft Product. The big talk around here is that 7.0.03 provides limited functionality versus 7.5.00, which is directing a look into ITSM 7.5. Have you heard of what the differences are? Thank You, Chad Wilhelm Purdue University YONG 652 From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Chowdhury, Tauf Sent: Tuesday, January 26, 2010 10:07 AM To: arslist@ARSLIST.ORG Subject: Re: Asset Management 7.1 ** Chad, To your questions regarding requirements for configuration, I'll differ to the BMC manuals on the topic. At the CMDB level, there are a bunch of things to consider. Do you have any discovery tools? If so, are you planning on using them to populate the CMDB? If not, how are you going to handle bulk loading Asset's/CI's? Our implementation is ongoing and it broken up into phases. The first phase is handling Client Assets (both discoverable and non-discoverable), and Software License Management. I will say that the Software License Management is a pain point and has many caveats and without knowing your environment completely, I cannot say which apply to you. There are also many things to consider outside of the Asset Management MODULE itself while still being required by the process such as changes/additions to Incident/Change templates that may be needed. Tauf Chowdhury | Forest Laboratories, Inc. Analyst, Service Management Mobile:646.483.2779 From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Wilhelm, Chad E Sent: Tuesday, January 26, 2010 9:53 AM To: arslist@ARSLIST.ORG Subject: Asset Management 7.1 ** Hello Fellow Listers, The organization here at Purdue University is looking at implementation of Asset 7.1 into our current environment (AR 7.1 Patch 007 and ITSM 7.1). Has anyone installed and configured Asset 7.1? What are the base requirements for configuration? What has to be done at the CMDB level? What was the overall experience? How long to implementation? Any additional information provided would be greatly appreciated. Thank You, Chad Wilhelm Purdue University _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: "Where the Answers Are"_ ________________________________ This e-mail and its attachments may contain Forest Laboratories, Inc. proprietary information that is privileged, confidential or subject to copyright belonging to Forest Laboratories, Inc. This e-mail is intended solely for the use of the individual or entity to which it is addressed. If you are not the intended recipient of this e-mail, or the employee or agent responsible for delivering this e-mail to the intended recipient, you are hereby notified that any dissemination, distribution, copying or action taken in relation to the contents of and attachments to this e-mail is strictly prohibited and may be unlawful. If you have received this e-mail in error, please notify the sender immediately and permanently delete the original and any copy of this e-mail and any printout. _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: "Where the Answers Are"_ _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: "Where the Answers Are"_ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: "Where the Answers Are"
