LOL. Been there, done that :)

Quick AR Email tip: add a user record with a login name of "0"

This way if an email/notification ever gets sent to "0" the engine
evaluates the address to that one fake user instead of group 0 which is, of
course, "Public," i.e. everyone in the user form.

Juan Ingles

On Thu, Jan 28, 2010 at 1:08 PM, William Rentfrow <
[email protected]> wrote:

> **
> Once upon a time a slight mis-configuration at an unnamed customer site
> resulted in the AR 5.6 EE sending just over 625,000 emails in the span of
> about 8 hours.
>
> It never even broke a sweat as far as I can tell.
>
> William Rentfrow
> Principal Consultant, StrataCom Inc.
> [email protected]
> Blog: http:// <http://www.williamrentfrow.com/>www.williamrentfrow.com
> O 715-592-5185
> C 715-410-8056
>
>
>  ------------------------------
>  *From:* Action Request System discussion list(ARSList) [mailto:
> [email protected]] *On Behalf Of *Ramey, Anne
> *Sent:* Thursday, January 28, 2010 12:31 PM
>
> *To:* [email protected]
> *Subject:* Re: Email Engine and load
>
> ** **
>
> What's your quantity of incoming messages?
>
>
>
> Anne Ramey
>
>
>
> *From:* Action Request System discussion list(ARSList) [mailto:
> [email protected]] *On Behalf Of *Jackie Morris
> *Sent:* Thursday, January 28, 2010 12:08 PM
> *To:* [email protected]
> *Subject:* Re: Email Engine and load
>
>
>
> **
>
> Hi Anne-
>
>
>
> I have had up to 35 mailboxes being polled.  It usually works extremely
> well but once in a while, which typically is once a year, it just stops and
> we have to restart the email engine.
>
>
>
> I have one mailbox that gets tons of mail so we poll that one every 2 mins,
> but the rest get polled at staggered intervals—some 5 mins, some 11 mins,
> some twice a day.  Depends on what the mailbox will contain.
>
>
>
> The only problem that we have had that we have never gotten an answer for
> is why one mailbox will get passed over and not polled.  I turn on the debug
> log and I can see the login, the retrieve, then the delete of the mail on
> all the other mailboxes.  And I’ll see it pass right over a mailbox and not
> poll it at all.  Still don’t know why that happens.
>
>
>
> We started using this on version 5.12, upgraded everything to 6.3 and are
> now on 7.1.  We’ve come to rely on email tickets (I use filters on the email
> message form to create tickets based on the mailbox name) so when there is a
> problem someone notices right away.
>
>
>
> Hope this helps.
>
>
>
> Jackie Morris
>
> Easylink Services
>
> 732-652-3611
>
>
>
> *From:* Action Request System discussion list(ARSList) [mailto:
> [email protected]] *On Behalf Of *Ramey, Anne
> *Sent:* Thursday, January 28, 2010 11:15 AM
> *To:* [email protected]
> *Subject:* Email Engine and load
>
>
>
> **
>
> We currently have 13 incoming mailboxes we check.  We are getting requests
> for some 20 more.  At this point we are wondering about load and what the
> email engine can handle.  Does anyone here have any experience/information
> about the type of load the email engine can handle before it becomes error
> prone or unreliable?
>
>
>
> For now we are starting to space out the amount of times the mailgoxes are
> being checked so that they are kind of staggered, but I was wondering if
> anyone had any load info or tips or tricks.
>
>
>
> Thanks,
>
>
>
> Anne Ramey
>
>
>
>
>  ------------------------------
>
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