List, Copying both stdout and stderr logs for your information. stdout: 29-Jan-10 22:43:54 DEBUG: AppConfig: kms.authentication.SystemConfigurationAuthenticator created. 29-Jan-10 22:43:54 INFO: AppConfig: Loading configuration settings from 'C:\Program Files\ar system applications\BMC Remedy Knowledge Management\data\kms_conf\KMS_config.xml' 29-Jan-10 22:43:54 INFO: LocaleConfig: Loading default locale configuration: 'C:\Program Files\ar system applications\BMC Remedy Knowledge Management\data\kms_conf\KMS_config.xml' 29-Jan-10 22:43:54 INFO: LocaleConfig: Successfully loaded default locale configuration 29-Jan-10 22:43:54 INFO: LocaleConfig: Loading 'en' configuration: 'C:\Program Files\ar system applications\BMC Remedy Knowledge Management\data\kms_conf\KMS_config_en.xml' 29-Jan-10 22:43:54 INFO: LocaleConfig: Successfully loaded 'en' configuration 29-Jan-10 22:43:54 DEBUG: HomeFinder: Creating database connection pool... 29-Jan-10 22:43:54 DEBUG: HomeFinder: Database driver: com.microsoft.sqlserver.jdbc.SQLServerDriver 29-Jan-10 22:43:54 DEBUG: HomeFinder: Database URL: jdbc:sqlserver://Myserver:1433 29-Jan-10 22:43:54 DEBUG: HomeFinder: Database schema: rkm 29-Jan-10 22:43:54 DEBUG: HomeFinder: Database user: RKAdmin 29-Jan-10 22:43:54 DEBUG: HomeFinder: Database password: ********* 29-Jan-10 22:43:54 DEBUG: HomeFinder: Database type: sqlserver 29-Jan-10 22:43:54 DEBUG: HomeFinder: Database active: 75 29-Jan-10 22:43:54 DEBUG: HomeFinder: Database max idle: 25 29-Jan-10 22:43:54 DEBUG: HomeFinder: Database min idle: 0 29-Jan-10 22:43:54 INFO: Diagnostics: Code version: 7.2.00.1521 29-Jan-10 22:43:54 INFO: Diagnostics: Config version: 7.2.00.1521 29-Jan-10 22:43:54 DEBUG: HomeFinder: Creating SearchServer connection pool... 29-Jan-10 22:43:54 DEBUG: HomeFinder: SearchServer driver: jdbc.searchserver.SSDriver 29-Jan-10 22:43:54 DEBUG: HomeFinder: SearchServer URL: jdbc:searchserver:SearchServer_5.4 29-Jan-10 22:43:54 DEBUG: HomeFinder: SearchServer active: 1 29-Jan-10 22:43:54 DEBUG: HomeFinder: SearchServer max idle: 1 29-Jan-10 22:43:54 DEBUG: HomeFinder: SearchServer min idle: 0 29-Jan-10 22:43:54 INFO: HomeFinder: SearchServer properties file not specified, using defaults 29-Jan-10 22:43:54 INFO: kms.remedy.Remedy: System connection to Remedy established 29-Jan-10 22:43:54 * ERROR: Diagnostics: Failed to create Remedy connection: ARInitialization 29-Jan-10 22:43:54 INFO: AppConfig: Configuration settings successfully loaded. stderr log: log4j:WARN No appenders could be found for logger (org.apache.catalina.startup.Embedded). log4j:WARN Please initialize the log4j system properly.
Please suggest. Thx Ram -----Original Message----- From: rambabu.ru...@gssamerica.com [mailto:rambabu.ru...@gssamerica.com] Sent: Friday, January 29, 2010 10:07 PM To: 'arslist@ARSLIST.ORG' Subject: Cannot Load Required Libraries - AR Initialization ERROR - RKM 7.2 Hi All, We have an issue "Cannot load required libraries" when configuring RKM Authentication as "remedy" to our existing ARServer which is already having RKM Integrated to it. We got this error from when we have relocated this RKM server to another Blade server. ERROR as "ERROR: Diagnostics: Failed to create Remedy connection: ARInitialization" Details: ARServer: Windows 2003 SP2 + ARSystem 7.1 + ITSM 7.0.03 + Patch006 + CMDB 2.1 + SQL 2005 (ARSystem, RKM databases loaded) + Apache Tomcat + Mid tier. RKM Server: Windows 2003 SP2 + RKM 7.2 + Hummingbird Search Server + Integrated Tomcat with RKM7.2 pack installed. Steps i have taken till now to troubleshoot it:- 1) Verified the DB-connection of RKM database using Port Query tool - Port 1433 Listening fine. 2) Verified the AR User credentials for integrating RKM - Credentials tested fine. 3) Verified RKM-Remedy server connection settings w.r.t. network, firewall - tested fine with connectivity. 4) Followed the procedure of Page 99 & 104 in the RKM 7.2 installation guide. (Manual configuration of Apache Tomcat) - No use. 5) Uninstalled and Re-installed the complete RKM 7.2, Hummingbird, tomcat and java - no use. 6) Formatted and installed the completed Windows 2003 OS and tried - NO use. Please help me. Thanks Ram Rudra _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: "Where the Answers Are"
