I enabled the Data Visualisation Log and it does not show any errors. However, the Webserver log shows the followings: [2/9/10 10:54:54:724 CET] 00000031 SystemErr R java.lang.NullPointerException [2/9/10 10:54:54:724 CET] 00000031 SystemErr R at com.bmc.cmdb.viewer.ViewManager.getDefaultIconFromUIComponent(Unknown Source) [2/9/10 10:54:54:724 CET] 00000031 SystemErr R at com.bmc.cmdb.viewer.ui.GraphModel.groupChildNodesAndSaveNodeLinkInfo(Unknown Source) [2/9/10 10:54:54:724 CET] 00000031 SystemErr R at com.bmc.cmdb.viewer.ui.GraphModel.<init>(Unknown Source) [2/9/10 10:54:54:724 CET] 00000031 SystemErr R at com.bmc.cmdb.viewer.ui.CiView.setDocument(Unknown Source) [2/9/10 10:54:54:724 CET] 00000031 SystemErr R at com.bmc.cmdb.viewer.StdViewEventListener.updateCIView(Unknown Source) [2/9/10 10:54:54:724 CET] 00000031 SystemErr R at com.bmc.cmdb.viewer.StdViewEventListener.processEvent(Unknown Source) [2/9/10 10:54:54:724 CET] 00000031 SystemErr R at com.bmc.cmdb.viewer.ViewManager.processEvent(Unknown Source) [2/9/10 10:54:54:724 CET] 00000031 SystemErr R at com.bmc.cmdb.viewer.SupportServlet.getManagerView(Unknown Source) [2/9/10 10:54:54:724 CET] 00000031 SystemErr R at ilog.views.servlet.IlvManagerServletSupport.a(Unknown Source) [2/9/10 10:54:54:724 CET] 00000031 SystemErr R at ilog.views.servlet.IlvManagerServletSupport.getLock(Unknown Source) [2/9/10 10:54:54:724 CET] 00000031 SystemErr R at ilog.views.servlet.IlvManagerServletSupport.d(Unknown Source) [2/9/10 10:54:54:724 CET] 00000031 SystemErr R at ilog.views.servlet.IlvManagerServletSupport.a(Unknown Source) [2/9/10 10:54:54:724 CET] 00000031 SystemErr R at ilog.views.servlet.IlvManagerServletSupport.handleRequest(Unknown Source) [2/9/10 10:54:54:724 CET] 00000031 SystemErr R at com.bmc.cmdb.viewer.CiViewerMain.processRequest(Unknown Source) [2/9/10 10:54:54:724 CET] 00000031 SystemErr R at com.remedy.arsys.plugincontainer.impl.PluginServlet.postPluginInfo(Unknown Source) [2/9/10 10:54:54:724 CET] 00000031 SystemErr R at com.remedy.arsys.plugincontainer.impl.PluginContainer.doRequest(Unknown Source) [2/9/10 10:54:54:724 CET] 00000031 SystemErr R at com.remedy.arsys.stubs.GoatHttpServlet.postInternal(Unknown Source) [2/9/10 10:54:54:724 CET] 00000031 SystemErr R at com.remedy.arsys.stubs.GoatHttpServlet.doGet(Unknown Source) [2/9/10 10:54:54:724 CET] 00000031 SystemErr R at javax.servlet.http.HttpServlet.service(HttpServlet.java:743) [2/9/10 10:54:54:724 CET] 00000031 SystemErr R at javax.servlet.http.HttpServlet.service(HttpServlet.java:856) [2/9/10 10:54:54:724 CET] 00000031 SystemErr R at com.ibm.ws.webcontainer.servlet.ServletWrapper.service(ServletWrapper.java:989) [2/9/10 10:54:54:724 CET] 00000031 SystemErr R at com.ibm.ws.webcontainer.servlet.ServletWrapper.service(ServletWrapper.java:930) [2/9/10 10:54:54:724 CET] 00000031 SystemErr R at com.ibm.ws.webcontainer.filter.WebAppFilterChain.doFilter(WebAppFilterChain.java:118) [2/9/10 10:54:54:724 CET] 00000031 SystemErr R at com.ibm.ws.webcontainer.filter.WebAppFilterChain._doFilter(WebAppFilterChain.java:87) [2/9/10 10:54:54:724 CET] 00000031 SystemErr R at com.ibm.ws.webcontainer.filter.WebAppFilterManager.doFilter(WebAppFilterManager.java:761) [2/9/10 10:54:54:724 CET] 00000031 SystemErr R at com.ibm.ws.webcontainer.filter.WebAppFilterManager.doFilter(WebAppFilterManager.java:673) [2/9/10 10:54:54:724 CET] 00000031 SystemErr R at com.ibm.ws.webcontainer.servlet.ServletWrapper.handleRequest(ServletWrapper.java:498) [2/9/10 10:54:54:724 CET] 00000031 SystemErr R at com.ibm.ws.wswebcontainer.servlet.ServletWrapper.handleRequest(ServletWrapper.java:464) [2/9/10 10:54:54:724 CET] 00000031 SystemErr R at com.ibm.ws.webcontainer.servlet.CacheServletWrapper.handleRequest(CacheServletWrapper.java:90) [2/9/10 10:54:54:724 CET] 00000031 SystemErr R at com.ibm.ws.webcontainer.WebContainer.handleRequest(WebContainer.java:744) [2/9/10 10:54:54:724 CET] 00000031 SystemErr R at com.ibm.ws.wswebcontainer.WebContainer.handleRequest(WebContainer.java:1455) [2/9/10 10:54:54:724 CET] 00000031 SystemErr R at com.ibm.ws.webcontainer.channel.WCChannelLink.ready(WCChannelLink.java:113) [2/9/10 10:54:54:724 CET] 00000031 SystemErr R at com.ibm.ws.http.channel.inbound.impl.HttpInboundLink.handleDiscrimination(HttpInboundLink.java:454) [2/9/10 10:54:54:724 CET] 00000031 SystemErr R at com.ibm.ws.http.channel.inbound.impl.HttpInboundLink.handleNewInformation(HttpInboundLink.java:383) [2/9/10 10:54:54:724 CET] 00000031 SystemErr R at com.ibm.ws.http.channel.inbound.impl.HttpICLReadCallback.complete(HttpICLReadCallback.java:102) [2/9/10 10:54:54:724 CET] 00000031 SystemErr R at com.ibm.ws.tcp.channel.impl.AioReadCompletionListener.futureCompleted(AioReadCompletionListener.java:165) [2/9/10 10:54:54:724 CET] 00000031 SystemErr R at com.ibm.io.async.AbstractAsyncFuture.invokeCallback(AbstractAsyncFuture.java:217) [2/9/10 10:54:54:724 CET] 00000031 SystemErr R at com.ibm.io.async.AsyncChannelFuture.fireCompletionActions(AsyncChannelFuture.java:161) [2/9/10 10:54:54:724 CET] 00000031 SystemErr R at com.ibm.io.async.AsyncFuture.completed(AsyncFuture.java:136) [2/9/10 10:54:54:724 CET] 00000031 SystemErr R at com.ibm.io.async.ResultHandler.complete(ResultHandler.java:195) [2/9/10 10:54:54:724 CET] 00000031 SystemErr R at com.ibm.io.async.ResultHandler.runEventProcessingLoop(ResultHandler.java:743) [2/9/10 10:54:54:724 CET] 00000031 SystemErr R at com.ibm.io.async.ResultHandler$2.run(ResultHandler.java:873) [2/9/10 10:54:54:724 CET] 00000031 SystemErr R at com.ibm.ws.util.ThreadPool$Worker.run(ThreadPool.java:1469) Thanks frex.
--- En date de : Lun 8.2.10, Frex Popo <[email protected]> a écrit : De: Frex Popo <[email protected]> Objet: CI Viewer À: [email protected] Date: Lundi 8 Février 2010, 12h10 Dear all, I get inconsistent behaviour with the CI Viewer. I relate 10 CIs (different types) to a physical location, the CI viewer shows all of them. Then I relate another 5, this time the viewer does not show any. I remove the 5 and start relating them one at a time, the viewer shows the first twelve relations but not the rest. I continue deleting and relating, and every time I get different results. I changed the grouping threshold and the show all items on DBlClick to a small value, the CIs never get grouped, in fact the viewer does not show any relationship. Have you had similar behaviour with the CI Viewer? Any thought will be very much appreciated. ARS 7.1.0 Patch 004 Mid-Tier: 7.1.0 Patch 002 WebServer: IBM WebSphere Application Server/6.1 OS: Windows Server 2003 Java Version: 1.5.0 Thanks Frex. _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:[email protected] ARSlist: "Where the Answers Are"
