Hi,
This is just some memories from a short reverse engineering session with
the ITSM notification system...
Both individual and group notification has settings in
"NTE:CFG-Notification Events".
There is also the "SYS:Notification Messages" that needs to be in place.
Another thing that overrides things are the "On call group"-flag in form
"CTM:Support Group".
Best Regards - Misi, RRR AB, http://www.rrr.se
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> Question:
> User notification definition is done in people form - where is group
> notification set?
>
>
>
>
> -----Original Message-----
> From: "Misi Mladoniczky" [[email protected]]
> Date: 02/09/2010 03:59 AM
> To: [email protected]
> Subject: Re: Disable Group Notifications in ITSM 7.1
>
> Hi,
>
> If you have an User-notification defined, it should take precedence over
> the System-setting.
>
> Just add a User-defined notification that does NOT send an email for these
> individuals.
>
> Best Regards - Misi, RRR AB, http://www.rrr.se
>
> Products from RRR Scandinavia:
> * RRR|License - Not enough Remedy licenses? Save money by optimizing.
> * RRR|Log - Performance issues or elusive bugs? Analyze your Remedy logs.
> Find these products, and many free tools and utilities, at http://rrr.se.
>
>> Hi Everyone
>>
>> There is a couple of "System Default" Notification Event Types and all
>> of
>> them are set to "Yes" for Group Notifications.
>>
>> In the people Form there are some text saying the following, "Note" Only
>> 'User' notification types may be modified, set offline or deleted,
>> 'System
>> Default' types can NOT be altered in any way.
>>
>> Thus it does not look like a stander set to No, save solution.
>>
>>
>> I have a support group, in the group I have 10 people. 3 of these people
>> does not have to receive all the Group notifications. How do I configure
>> them?
>>
>> Thanks
>> Enslin
>>
>> ________________________________
>> From: Action Request System discussion list(ARSList)
>> [mailto:[email protected]] On Behalf Of Lyle Taylor
>> Sent: 08 February 2010 08:16 PM
>> To: [email protected]
>> Subject: Re: Disable Group Notifications in ITSM 7.1
>>
>> That is essentially correct, but individuals can do it themselves by
>> updating their own notification preferences from their profile in the
>> People form. If you give yourself Notification Admin permissions, you
>> could probably also do it for them. Being Administrator is not enough -
>> it looks like it actively checks to see if you have Notification Admin
>> permissions and disables the button if you don't.
>>
>> Lyle
>>
>> From: Action Request System discussion list(ARSList)
>> [mailto:[email protected]] On Behalf Of Frank Caruso
>> Sent: Monday, February 08, 2010 5:54 AM
>> To: [email protected]
>> Subject: Re: Disable Group Notifications in ITSM 7.1
>>
>> **
>> To disable notifications at the group level you will need to add an
>> entry
>> to the NTE:CFG-Notificaiton Evens form.
>>
>>
>> On Mon, Feb 8, 2010 at 3:43 PM, Enslin Van Blerk - MWEB
>> <[email protected]<mailto:[email protected]>> wrote:
>> **
>> Hi
>>
>> Can someone please assist? How do I disable Group Notifications in ITSM
>> 7.1. I have users that are part of a group however some of the users do
>> not want to receive the email notifications.
>>
>> In the People form there is an option to disable it, however it does not
>> allow me to do so.
>>
>> Thanks in advance
>> Enslin
>>
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