By SRM Console, you mean SRM request entry Console? And By Support Console, you mean ITSM Overview Console?
SRM Request entry console is for end users to submit tickets. IT Support Staff uses ITSM overview console for managing tickets. On Tue, Feb 9, 2010 at 10:25 AM, <oracle...@aol.com> wrote: > ** > We are building a new SRM integration. Our team wants to just open with > the Support Console instead of the SRM Console. I was wondering what other > businesses are doing. I am trying to avoid bringing the same > broken processes into a new system. If we bypass the SRM console - is more > of the "silo effect"??? Or is it more efficient to go straight to the > Support Console. > > > > _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: "Where the Answers > Are"_ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: "Where the Answers Are"
