Joe, It means that all 3 components(ARSystem, MidTier, and Admin Tool) need to be on the same side of that 7.0.1 patch 004 threshold. For example, if you have ARSystem 7.0.1 patch 003 or below and have a MidTier at 7.0.1 patch 004 or above, existing web services may not work. I say "may" because there might be some that do continue to work -- I can just tell you that all of ours failed and we had to rewrite. Also, if you have ARSystem 7.0.1 patch 004+ and MidTier 7.0.1 patch 004+, and try to create a web service with Admin tool 7.0.1 patch 003 or below, the web service you create will not work. They've all 3 got to be above or below that threshold.
The thing that that line in the matrix doesn't say that perturbed me is that web services need to be recreated when crossing the threshold. Our experience was that the web services written in 6.3 would not work when we crossed the threshold. They had to be rewritten using an upgraded admin tool on an upgraded AR System with an upgraded MidTier. For what its worth, I read the line in the matrix and didn't understand the implications until hit over the head with it. In Amit's situation, if he doesn't have web services he's probably OK today. Like you we're running 7.1 midtier instead of 7.5 though, so not sure. However, if he tries to create a web service in that mixed configuration it will not work per my experience because one component will be above the threshold and one is below. Hope that helps! Dennis Joe D'Souza <[email protected]> Sent by: "Action Request System discussion list(ARSList)" <[email protected]> 02/11/2010 01:25 PM Please respond to [email protected] To [email protected] cc Subject Re: need info ** Dennis, Somehow that statement - "Use of webservices requires that all ARS/Mid-tier/Admin Tool components be at 7.0.1 patch 004 or above, or all be at 7.0.1 patch 003 or below" - doesn't make sense.. It means you can be on any version.. Or am I interpreting it wrong? Joe -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:[email protected]]on Behalf Of Dennis Ruble Sent: Thursday, February 11, 2010 2:06 PM To: [email protected] Subject: Re: need info ** Amit, You may have a problem if you are using web services. Per the 7.0.1 Compatibility Matrix: "Use of webservices requires that all ARS/Mid-tier/Admin Tool components be at 7.0.1 patch 004 or above, or all be at 7.0.1 patch 003 or below". 7.0.1 patch 004 introduced a new way of handling webservice namespace. We use web services and had to upgrade ARSystem to 7.0.1 patch 004+ before we could use mid tier 7.1 or above. Our web services had to be rewritten with this upgrade. I will say that it was worth the pain -- midtier 7.x is much better... Regards, Dennis Ruble Joe D'Souza <[email protected]> Sent by: "Action Request System discussion list(ARSList)" <[email protected]> 02/11/2010 12:08 PM Please respond to [email protected] To [email protected] cc Subject Re: need info ** I have been on Mid-tier 7.1 on ARS 6.3 with no problems.. To the best of my knowledge you can go to Mid-Tier 7.5 too and not face any issues.. Joe -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:[email protected]]on Behalf Of Amit Sent: Thursday, February 11, 2010 9:35 AM To: [email protected] Subject: need info ** Hello , We have incident and problem management application based on BMC ARS 6.3 platform. Currently we are using mid tier version 6.3. We are planning to upgrade mid tier version to 7.x . Is it possible to go for mid tier version 7.5 with AR server 6.3? Regards, Amit _Platinum Sponsor: [email protected] ARSlist: "Where the Answers Are"_ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:[email protected] ARSlist: "Where the Answers Are"
