I was briefly looking over change management templates and could not figure out what benefit these have over the copy-to-new function. Templates still go thru the approval process, you cannot add attachments to templates, and if you risk rank a template, the risk questions do not populate (which is a bad thing if you use CI's with priorities and have derivative factors configured).
Am I missing something grand about templates? ARS7.1 ITSM 7.0.03 Marcelo Martinez _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:[email protected] ARSlist: "Where the Answers Are"
