Marcelo, Any time you can make data more consistent in a system like Remedy ITSM, you're money ahead. It makes reporting and analysis so much easier. Templates help with that.
You could also use templates to restrict CM usage. For instance, you could create some workflow that disallowed manual entry of a CM to some groups, forcing them to use only the templates you provided them. That would prevent them from asking for something they had no business asking for without using the approval process to reject them. Rick On Mon, Feb 22, 2010 at 3:43 PM, Martinez, Marcelo A <[email protected]>wrote: > I was briefly looking over change management templates and could not figure > out what benefit these have over the copy-to-new function. Templates still > go thru the approval process, you cannot add attachments to templates, and > if you risk rank a template, the risk questions do not populate (which is a > bad thing if you use CI's with priorities and have derivative factors > configured). > > Am I missing something grand about templates? > > ARS7.1 > ITSM 7.0.03 > > Marcelo Martinez > > > _______________________________________________________________________________ > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org > Platinum > Sponsor:[email protected]<sponsor%[email protected]>ARSlist: > "Where the Answers Are" > _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:[email protected] ARSlist: "Where the Answers Are"
