One comment after installing mid-tier 7.5.00.004 twice this week, once on Windows 2003 Ent x64 and once on Windows 2008 R2 Ent x64. This is also a problem in patch 003.
Make sure that you go back into the Mid-Tier Configuration tool - AR Server Settings, and select the AR server you specified in the installation and RE-ENTER the Admin Password. It is NOT set correctly during the install by either patch 003 or 004; I have seen this now on a half-dozen iterations of the installation - it shows up immediately in the mid-tier logs with Error (623) Authentication Failed, as soon as you try to cache something. For those who have had trouble getting tomcat to start, I have seen at least two instances where the install simply failed, but in at least one case it was because I told it to use 8443 instead of 8080 (during the install); wait and add SSL after you have it working in the clear. Note that I do not use IIS with mid-tier - it runs MUCH better directly on the Catalina web server in tomcat. I use IIS exclusively for the all of the various Atrium, ITSM, and SLM online help files. As far as jvm conflicts go, I am not having any on either server. Both servers have Kinetic web apps installed, but they have their own instance of Tomcat on a different port. Christopher Strauss, Ph.D. Call Tracking Administration Manager University of North Texas Computing & IT Center http://itsm.unt.edu/ -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:[email protected]] On Behalf Of Joe D'Souza Sent: Thursday, February 25, 2010 11:30 AM To: [email protected] Subject: Re: tomcat with ars v7.5 Atul, If this is a fresh installation, have you tried restarting the server? Also, you would need to make sure that the Mid-Tier folder is permitted to the user that starts the IIS service which is typically a user that would be called IUSR_<servername> Make sure that this user has read/write/execute permissions on the Mid-Tier directory. Also verify that the Tomcat Admin page can be opened with no problems. If you have a problem opening this page, then fix that problem first. Again IIS access to Tomcat folders would be the first thing I would check for if the Tomcat Admin page cannot be opened.. Joe -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:[email protected]]on Behalf Of Atul Vohra Sent: Thursday, February 25, 2010 12:22 PM To: [email protected] Subject: tomcat with ars v7.5 All, We had IIS on the server and then I installed ARS v7.5 using the suite installer and validated the installation - I went back to the suite installer and this time installed mid-tier which also installed tomcat for me. All the installation went in fine. Now though IIS and tomcat services are running I can not access http://localhost/arsys/shared/config/config.jsp page. Any ideas where i should look at. Pointers please Thanks Atul _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:[email protected] ARSlist: "Where the Answers Are"
