Very well written -- thanks.
-John
On Feb 25, 2010, at 8:30 PM, Scott Philben wrote:
**
It has now been been posted.
Try this link;
http://communities.bmc.com/communities/docs/DOC-9568
Good luck.
I guess you could search on
On Feb 23, 2010, at 12:20 PM, Charles Baldi wrote:
** Post it to the BMC Developers Network.
On Mon, Feb 22, 2010 at 4:24 PM, Scott Philben <[email protected]>
wrote:
Listers:
I have just gone through the long and difficult process of
integrating a custom built application into the the ITSM 7.5
Overview Console. It is a very not intuitive process with many steps
and lots of nonsense.
So that I wouldn't have to recreate this process again in the
future, I wrote it all down in a Word document. If anyone has a need
for such, please let me know and I will forward it to you.
Here is the introductory paragraph:
Introduction
BMC Remedy ITSM 7.5 and beyond includes a form accessible from the
Homepage called the Overview Console (listed under the oddly named
“Foundation Elements” section). This form is intended to be a one-
stop-shop where you can see all the tickets in the system where you
are the Assignee or where the ticket is assigned to your Group. It
works great out-of-the-box if you are using an ITSM application
(Incident, Change, Asset, etc.) but what about those who would like
to create a custom application and have those custom tickets show up
in the Console as well? The Console includes a table which
references a Vendor form which is a central form which points to all
the relevant ITSM forms. The data is gathered via an SQL plugin and
displayed back to the Overview Console. It is much more complicated
than the old Consolidated List of Remedy 6 and below.
Send an email to [email protected] if you would like a copy.
-scott philben
_______________________________________________________________________________
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
Platinum Sponsor:[email protected] ARSlist: "Where the
Answers Are"
_Platinum Sponsor: [email protected] ARSlist: "Where the
Answers Are"_
_Platinum Sponsor: [email protected] ARSlist: "Where the
Answers Are"_
--
John Sundberg
Kinetic Data, Inc.
"Building a Better Service Experience"
Recipient of the WWRUG09 Innovator of the Year Award
[email protected]
651.556.0930 I www.kineticdata.com
_______________________________________________________________________________
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
Platinum Sponsor:[email protected] ARSlist: "Where the Answers Are"
