Hello All,

ARS 7.1 patch 4
SQL 2K
WIN 2003


I have a Run Process active link that passes three parameters. We are executing 
a .bat file that uses a Corba client to query an external application and 
inserts the returned data in an external table which Remedy them pulls into a 
trouble ticket.

I can log into the server and execute the .bat file from the command line with 
no problems. However when trying to execute from a button in Remedy nothing 
happens. The active link fires:

Checking Test IHLR (0)
<ACTL>     -> Passed qualification -- perform if actions
<ACTL>          0: Run Process
<ACTL>             @@: 76\9\Test 
IHLR\0\3\0\1267219336\0\0\\38\3\720001184\0\720001185\0\720000429\0\\
<ACTL>             Run Process on server
<ACTL>               Server: psdvrem1
<ACTL>               Process: C:\IHLR\remedyihlr\remedyihlr.bat 310260913288392 
555555 2063310278
<ACTL>                  Success

The permissions on the .bat file are set correctly Administrators, 
Authenticated Users and SYSTEM with full control.

I am stumped. Looking for ideas.

Thanks,

Roger Nall
Manager, SA Business Intelligence/Remedy
Desk Phone: 972-464-3712
Mobile: 973-652-6723
http://saintake.t-mobile.com/interfaces/default.aspx





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