One thing I have found about remedy 'run process' is that it's similar to typing something into the run box on the server....that's why I recommended kicking off the command line processor (cmd), and telling the processor to execute the following command, and then exit (/c). To troubleshoot these issues I typically redirect the output to a text file...so in this case I would append '> c:\test.log' to the end of your command, see if you get anything in that text file that would indicate the reason you aren't able to see the results of the batch file. Also remember that Remedy runs the command as the user that is running the arserver.exe process, possibly not the same user that you run as when you are remote controlled into the machine...so that can cause issues. I typically recommend that the Remedy service be running as 'someone', not 'Local System' like default...this allows you to control the environment it runs in a bit more that 'Local System'. Let me know if any of this helps.
_____ From: Action Request System discussion list(ARSList) [mailto:[email protected]] On Behalf Of Nall, Roger Sent: Friday, February 26, 2010 4:24 PM To: [email protected] Subject: Re: Run Process Active Link ** LJ, Still nothing happens: Checking Test IHLR (0) <ACTL> -> Passed qualification -- perform if actions <ACTL> 0: Run Process <ACTL> @@: 76\9\Test IHLR\0\3\0\1267226336\0\0\\38\3\720001184\0\720001185\0\720000429\0\\ <ACTL> Run Process on server <ACTL> Server: psdvrem1 <ACTL> Process: cmd /c C:\IHLR\remedyihlr\remedyihlr.bat 310260913288392 555555 2063310278 <ACTL> Success Is it possible to that Remedy does not have permissions to use the command line? If so, how does one set permissions? Thanks, Roger Nall Manager, SA Business Intelligence/Remedy Desk Phone: 972-464-3712 Mobile: 973-652-6723 http://saintake.t-mobile.com/interfaces/default.aspx From: Action Request System discussion list(ARSList) [mailto:[email protected]] On Behalf Of LJ Longwing Sent: Friday, February 26, 2010 4:54 PM To: [email protected] Subject: Re: Run Process Active Link ** no....like this <ACTL> Process: cmd /c C:\IHLR\remedyihlr\remedyihlr.bat 310260913288392 555555 2063310278 _____ From: Action Request System discussion list(ARSList) [mailto:[email protected]] On Behalf Of Nall, Roger Sent: Friday, February 26, 2010 3:50 PM To: [email protected] Subject: Re: Run Process Active Link ** Like this: Checking Test IHLR (0) <ACTL> -> Passed qualification -- perform if actions <ACTL> 0: Run Process <ACTL> @@: 76\9\Test IHLR\0\3\0\1267224456\0\0\\38\3\720001184\0\720001185\0\720000429\0\\ <ACTL> Run Process on server <ACTL> Server: psdvrem1 <ACTL> Process: cmd /C:\IHLR\remedyihlr\remedyihlr.bat 310260913288392 555555 2063310278 <ACTL> Success Roger Nall Manager, SA Business Intelligence/Remedy Desk Phone: 972-464-3712 Mobile: 973-652-6723 http://saintake.t-mobile.com/interfaces/default.aspx From: Action Request System discussion list(ARSList) [mailto:[email protected]] On Behalf Of LJ Longwing Sent: Friday, February 26, 2010 4:10 PM To: [email protected] Subject: Re: Run Process Active Link ** Roger, try making your run process @@:cmd /c <your batch file> _____ From: Action Request System discussion list(ARSList) [mailto:[email protected]] On Behalf Of Nall, Roger Sent: Friday, February 26, 2010 2:51 PM To: [email protected] Subject: Run Process Active Link ** Hello All, ARS 7.1 patch 4 SQL 2K WIN 2003 I have a Run Process active link that passes three parameters. We are executing a .bat file that uses a Corba client to query an external application and inserts the returned data in an external table which Remedy them pulls into a trouble ticket. I can log into the server and execute the .bat file from the command line with no problems. However when trying to execute from a button in Remedy nothing happens. The active link fires: Checking Test IHLR (0) <ACTL> -> Passed qualification -- perform if actions <ACTL> 0: Run Process <ACTL> @@: 76\9\Test IHLR\0\3\0\1267219336\0\0\\38\3\720001184\0\720001185\0\720000429\0\\ <ACTL> Run Process on server <ACTL> Server: psdvrem1 <ACTL> Process: C:\IHLR\remedyihlr\remedyihlr.bat 310260913288392 555555 2063310278 <ACTL> Success The permissions on the .bat file are set correctly Administrators, Authenticated Users and SYSTEM with full control. I am stumped. Looking for ideas. Thanks, Roger Nall Manager, SA Business Intelligence/Remedy Desk Phone: 972-464-3712 Mobile: 973-652-6723 http://saintake.t-mobile.com/interfaces/default.aspx _Platinum Sponsor: [email protected] ARSlist: "Where the Answers Are"_ _Platinum Sponsor: [email protected] ARSlist: "Where the Answers Are"_ _Platinum Sponsor: [email protected] ARSlist: "Where the Answers Are"_ _Platinum Sponsor: [email protected] ARSlist: "Where the Answers Are"_ _Platinum Sponsor: [email protected] ARSlist: "Where the Answers Are"_ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:[email protected] ARSlist: "Where the Answers Are"
