Try to run cmd with the complete path, like %WINDIR%\System32\cmd in the active link.
Jean-Louis Halleux ARSmarts On 28 Feb 2010, at 14:04, Jarl Grøneng wrote: > Check if this settings are set in ar.conf: > Active-Link-Dir: > > The directory where active link server run processes are stored. Only > commands located in the specified directory can be run. This is a > security feature that makes sure clients or API programs can use only > a safe set of server processes. > > -- > Jarl > > > 2010/2/27 Nall, Roger <[email protected]>: >> ** >> >> LJ, >> >> >> >> Still nothing happens: >> >> >> >> Checking Test IHLR (0) >> >> <ACTL> -> Passed qualification -- perform if actions >> >> <ACTL> 0: Run Process >> >> <ACTL> @@: 76\9\Test >> IHLR\0\3\0\1267226336\0\0\\38\3\720001184\0\720001185\0\720000429\0\\ >> >> <ACTL> Run Process on server >> >> <ACTL> Server: psdvrem1 >> >> <ACTL> Process: cmd /c C:\IHLR\remedyihlr\remedyihlr.bat >> 310260913288392 555555 2063310278 >> >> <ACTL> Success >> >> >> >> Is it possible to that Remedy does not have permissions to use the command >> line? If so, how does one set permissions? >> >> >> >> Thanks, >> >> >> >> Roger Nall >> >> Manager, SA Business Intelligence/Remedy >> >> Desk Phone: 972-464-3712 >> >> Mobile: 973-652-6723 >> >> http://saintake.t-mobile.com/interfaces/default.aspx >> >> >> >> >> >> From: Action Request System discussion list(ARSList) >> [mailto:[email protected]] On Behalf Of LJ Longwing >> Sent: Friday, February 26, 2010 4:54 PM >> To: [email protected] >> Subject: Re: Run Process Active Link >> >> >> >> ** >> >> no....like this >> >> >> >> <ACTL> Process: cmd /c C:\IHLR\remedyihlr\remedyihlr.bat >> 310260913288392 555555 2063310278 >> >> >> >> ________________________________ >> >> From: Action Request System discussion list(ARSList) >> [mailto:[email protected]] On Behalf Of Nall, Roger >> Sent: Friday, February 26, 2010 3:50 PM >> To: [email protected] >> Subject: Re: Run Process Active Link >> >> ** >> >> Like this: >> >> >> >> Checking Test IHLR (0) >> >> <ACTL> -> Passed qualification -- perform if actions >> >> <ACTL> 0: Run Process >> >> <ACTL> @@: 76\9\Test >> IHLR\0\3\0\1267224456\0\0\\38\3\720001184\0\720001185\0\720000429\0\\ >> >> <ACTL> Run Process on server >> >> <ACTL> Server: psdvrem1 >> >> <ACTL> Process: cmd /C:\IHLR\remedyihlr\remedyihlr.bat >> 310260913288392 555555 2063310278 >> >> <ACTL> Success >> >> >> >> Roger Nall >> >> Manager, SA Business Intelligence/Remedy >> >> Desk Phone: 972-464-3712 >> >> Mobile: 973-652-6723 >> >> http://saintake.t-mobile.com/interfaces/default.aspx >> >> >> >> >> >> From: Action Request System discussion list(ARSList) >> [mailto:[email protected]] On Behalf Of LJ Longwing >> Sent: Friday, February 26, 2010 4:10 PM >> To: [email protected] >> Subject: Re: Run Process Active Link >> >> >> >> ** >> >> Roger, >> >> try making your run process >> >> >> >> @@:cmd /c <your batch file> >> >> >> >> ________________________________ >> >> From: Action Request System discussion list(ARSList) >> [mailto:[email protected]] On Behalf Of Nall, Roger >> Sent: Friday, February 26, 2010 2:51 PM >> To: [email protected] >> Subject: Run Process Active Link >> >> ** >> >> Hello All, >> >> >> >> ARS 7.1 patch 4 >> >> SQL 2K >> >> WIN 2003 >> >> >> >> >> >> I have a Run Process active link that passes three parameters. We are >> executing a .bat file that uses a Corba client to query an external >> application and inserts the returned data in an external table which Remedy >> them pulls into a trouble ticket. >> >> >> >> I can log into the server and execute the .bat file from the command line >> with no problems. However when trying to execute from a button in Remedy >> nothing happens. The active link fires: >> >> >> >> Checking Test IHLR (0) >> >> <ACTL> -> Passed qualification -- perform if actions >> >> <ACTL> 0: Run Process >> >> <ACTL> @@: 76\9\Test >> IHLR\0\3\0\1267219336\0\0\\38\3\720001184\0\720001185\0\720000429\0\\ >> >> <ACTL> Run Process on server >> >> <ACTL> Server: psdvrem1 >> >> <ACTL> Process: C:\IHLR\remedyihlr\remedyihlr.bat >> 310260913288392 555555 2063310278 >> >> <ACTL> Success >> >> >> >> The permissions on the .bat file are set correctly Administrators, >> Authenticated Users and SYSTEM with full control. >> >> >> >> I am stumped. Looking for ideas. >> >> >> >> Thanks, >> >> >> >> Roger Nall >> >> Manager, SA Business Intelligence/Remedy >> >> Desk Phone: 972-464-3712 >> >> Mobile: 973-652-6723 >> >> http://saintake.t-mobile.com/interfaces/default.aspx >> >> >> >> >> >> >> >> >> >> _Platinum Sponsor: [email protected] ARSlist: "Where the Answers >> Are"_ >> >> _Platinum Sponsor: [email protected] ARSlist: "Where the Answers >> Are"_ >> >> _Platinum Sponsor: [email protected] ARSlist: "Where the Answers >> Are"_ >> >> _Platinum Sponsor: [email protected] ARSlist: "Where the Answers >> Are"_ >> >> _Platinum Sponsor: [email protected] ARSlist: "Where the Answers >> Are"_ > > _______________________________________________________________________________ > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org > Platinum Sponsor:[email protected] ARSlist: "Where the Answers Are" _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:[email protected] ARSlist: "Where the Answers Are"
