I did that first and then could start services, connect to db through SQL client and connect through UT as other user accounts but could not connect through UT as ARAdmin and also could not run the ARS upgrade because it could authenticate ARAdmin.
I'm not sure if the arcache command that I ran added a temporary user with the login of ARAdmin or if it updated the current ARAdmin with the password that I specified. All I know for sure is that the upgrade authenticated the user and processed fine and I have had no other issues concerning that account either. From: Action Request System discussion list(ARSList) [mailto:[email protected]] On Behalf Of [email protected] Sent: Monday, March 01, 2010 8:38 AM To: [email protected] Subject: Re: ARAdmin password reset ** Hello, You can change manually db password In ar.cfg file. You can change the password in parameter: Db-password You can use clear text to change this password. And after this you should change again password on server information to encrypt this password in ar.cfg file. Single Sign On for BMC Remedy AR System We've made the movie showing how quick and easy you can add Single Sign On to your AR System. http://www.remedy-sso.com/media/flash/sso1024x768/sso1024x768.html <http://www.remedy-sso.com/media/flash/sso1024x768/sso1024x768.html> For more information on the new version of this product, or to get a free evaluation version, please visit this page: http://www.remedy-sso.com <http://www.remedy-sso.com/> Cheers Konrad Banasiak From: Action Request System discussion list(ARSList) [mailto:[email protected]] On Behalf Of Tommy Morris Sent: Sunday, February 28, 2010 12:51 AM To: [email protected] Subject: Re: ARAdmin password reset ** Actually the command that I posted worked. I could access the db through SQL fine and the service would start and connect but I could not connect through the User Tool with those same credentials. After running the command I could access the UT and proceed with upgrading from 7.5p1 to 7.5p3. The password for ARAdmin was changed at the db level by dba's prior to my connection attempts From: Action Request System discussion list(ARSList) [mailto:[email protected]] On Behalf Of Joe D'Souza Sent: Saturday, February 27, 2010 5:41 PM To: [email protected] Subject: Re: ARAdmin password reset ** Tommy, The arcache utility will not be of any use to you to set the ARAdmin (database user) password. This utility has options to reset the Administrator account in case of an accidental deletion of that user loosing all administrative access to the AR System. To reset the ARAdmin user password, you could do that from the AR Server information. One of the tab called Database, will have a field to reset that password. In the very odd case that you cannot do it from there for whatever reasons, you can reset the password from the database client, and then enter the password in the DB-Password line of the ar.conf file in clear text. The server while restarting will use this 'clear text' password. I'm not sure if it will remain in clear text, but if it does, reset it from the AR Server Information, and on resetting it from there it will encrypt the password in the configuration file.. Hope this helps.. Cheers Joe -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:[email protected]]on Behalf Of Tommy Morris Sent: Saturday, February 27, 2010 5:30 PM To: [email protected] Subject: Re: ARAdmin password reset ** Ok just so that when I need to do this again and I can't remember... the command is arcache.exe -Ua -e000000000000001 -n"ARAdmin" -p"<password>" Where -Ua = User add/update -e = EntryID of the user -n = User Name -p = password Thanks again Bill for getting me on track. From: Action Request System discussion list(ARSList) [mailto:[email protected]] On Behalf Of Bill Hoffmeier Sent: Saturday, February 27, 2010 3:51 PM To: [email protected] Subject: Re: ARAdmin password reset ** That's the right attitude, but it sounds like you need it now. Good luck. ________________________________ Date: Sat, 27 Feb 2010 15:44:02 -0600 From: [email protected] Subject: Re: ARAdmin password reset To: [email protected] ** Cool thanks man, I could not for the life of me remember that exe. Every time I saw it I would think "Don't touch that one!" From: Action Request System discussion list(ARSList) [mailto:[email protected]] On Behalf Of Bill Hoffmeier Sent: Saturday, February 27, 2010 3:37 PM To: [email protected] Subject: Re: ARAdmin password reset ** Look up arcache. ________________________________ Date: Sat, 27 Feb 2010 15:18:28 -0600 From: [email protected] Subject: ARAdmin password reset To: [email protected] ** Does anyone know the utility and commands to reset the ARAdmin password? I cannot log into the UT and cannot upgrade because the password is out of sync. I have ran this once with BMC before but was dumb and did not jot it down. Must have this environment upgraded by Sunday evening so if anyone can help I'll email you the beer of your choice. _Platinum Sponsor: [email protected] ARSlist: "Where the Answers Are"_ _Platinum Sponsor: [email protected] ARSlist: "Where the Answers Are"_ _Platinum Sponsor: [email protected] ARSlist: "Where the Answers Are"_ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:[email protected] ARSlist: "Where the Answers Are"
