Tim, Build a statistic form..
When an incident is created, workflow to look up the statistic form, and if a record for that customer does not exist, it creates a record, and the second part of the workflow, to set that statistic form with a total count of incidents that were raised for that customer.. Use a direct SQL to get that count.. Build a web service against this form, to retrieve the most current count.. Joe -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:[email protected]]on Behalf Of Tim Rondeau Sent: Monday, March 01, 2010 10:24 AM To: [email protected] Subject: WebService to get a count of Incidents by Priority Importance: High ** ArSystem 7.1 patch 7 ITSM 7.0.2 Anyone set up a webservice to get count back of Incidents per customer. Jut want the count Thanks Tim _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:[email protected] ARSlist: "Where the Answers Are"
