Susan we had the same issue when we upgraded from ARS 7.0.1P6 to 7.5 P2. The issue is with the control table not being upgraded properly. You MUST upgrade to 7.0.1P7 first, this will fix the control table and allow the 7.5 upgrade. This was a bug that was fixed in patch7 of the 7.0.1 version. HTH,
________________________________ From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Susan Palmer Sent: Tuesday, March 02, 2010 4:44 PM To: arslist@ARSLIST.ORG Subject: ARS v7.0.1P2 upgrade to ARS v7.5 P4 Failure ** Hi Everyone, This was supposed to be pretty straightforward, we're only upgrading (not overwriting) the ARS engine and email engine, nothing else. We've started on our test server. We've had about 5 failed installs as of today. It indicates that the database is not the correct version. We confirm when we start that we're at dbversion '22' and when the install fails we see the following: > r...@svs035 (/apps/oracle/product/10.2.0/db_1)$ > $ORACLE_HOME/bin/sqlplus > arad...@st_remt1 > SQL*Plus: Release 10.2.0.2.0 - Production on Tue Mar 2 13:00:24 2010 > Copyright (c) 1982, 2005, Oracle. All Rights Reserved. > Oracle Database 10g Enterprise Edition Release 10.2.0.1.0 - 64bit > Production With the Partitioning, OLAP and Data Mining options > SQL> select dbversion from control; > DBVERSION > ---------- > 23 We restore the database and we're back at dbversion 22. The install log indicates the following: (Mar 02 2010 12:23:45.272 PM -0600),SEVERE,com.bmc.install.product.arsuitekit.platforms.arsystemserve rs.arserver.ARServerOracleManageUpgradeDatabaseTask, LOG EVENT {Description=[[SQLERROR] [DESCRIPTION] Failed to upgrade the database schema],Detail=[[SQLERRORCODE]=0 [SQLMESSAGE]=Failed to run SQL statement [ALTER TABLE FILTER_NOTIFY MODIFY ( BEHAVIOR NUMBER(15) )] Due to [ORA-01440: column to be modified must be empty to decrease precision or scale ][SQLSTATEMENT]=]} (Mar 02 2010 12:23:45.273 PM -0600),SEVERE,com.bmc.install.product.arsuitekit.platforms.arsystemserve rs.arserver.ARServerOracleManageUpgradeDatabaseTask, THROWABLE EVENT {Description=[Failed to upgrade the database schema]}, Throwable=[java.sql.SQLException: Failed to run SQL statement [ALTER TABLE FILTER_NOTIFY MODIFY ( BEHAVIOR NUMBER(15) )] Due to [ORA-01440: column to be modified must be empty to decrease precision or scale ] com.bmc.install.utility.database.io.DatabaseModelJDBCWriter.writeStateme nts(DatabaseModelJDBCWriter.java:245) com.bmc.install.utility.database.io.DatabaseModelJDBCWriter.writeStateme nts(DatabaseModelJDBCWriter.java:130) com.bmc.install.product.arsuitekit.platforms.arsystemservers.arserver.AR ServerManageUpgradeDatabaseBusinessTask.processDBVendorTablesXMLFile(ARS erverManageUpgradeDatabaseBusinessTask.java:399) com.bmc.install.product.arsuitekit.platforms.arsystemservers.arserver.AR ServerManageUpgradeDatabaseBusinessTask.execute(ARServerManageUpgradeDat abaseBusinessTask.java:98) com.bmc.install.product.arsuitekit.platforms.arsystemservers.arserver.AR ServerOracleManageUpgradeDatabaseTask.execute(ARServerOracleManageUpgrad eDatabaseTask.java:85) com.bmc.install.task.InstallationTask.run(InstallationTask.java:79) java.lang.Thread.run(Unknown Source)] (Mar 02 2010 12:23:45.276 PM -0600),CONFIG,com.bmc.install.task.InstallationPropertiesHelper, LOG EVENT {Description=[SET PROPERTY FAILED_INSTALL_FEATURES],Detail=[featureARServer]} (Mar 02 2010 12:23:45.282 PM - We even tried an overwrite upgrade and cannot get past this error. It's like the install script already writes something to the database and then chokes and doesn't rollback leaving you high and dry. If you've seen something like this I'd love to hear how you resolved it. We're working with support but obviously we don't have a solution yet. We cannot move onto the dev and prod servers until we know we can do clean upgrades. Thanks for your help, Susan Palmer ShopperTrak 200 W Monroe 11th Floor Chicago, IL 60606 312-529-5325 312-502-7687 spal...@shoppertrak.com ARS v7.0.1P2 Oracle 10g Sun Solaris _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: "Where the Answers Are"_ This message and any attachments are intended only for the use of the addressee and may contain information that is privileged and confidential. If the reader of the message is not the intended recipient or an authorized representative of the intended recipient, you are hereby notified that any dissemination of this communication is strictly prohibited. If you have received this communication in error, please notify us immediately by e-mail and delete the message and any attachments from your system. _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: "Where the Answers Are"
