Thanks Chowdhury, RKM 7.2 with Patch 003
Thanks & Regards, Ram Rudra -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Chowdhury, Tauf Sent: Monday, March 15, 2010 11:18 PM To: arslist@ARSLIST.ORG Subject: Re: Why K.M. continue to ask me login and password Remedy ITSM 7.0.03 Ram, Can you please reply with version and patch information on RKM? Tauf Chowdhury | Forest Laboratories, Inc. Analyst, Service Management Mobile:646.483.2779 -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Ram Rudra Sent: Monday, March 15, 2010 1:48 PM To: arslist@ARSLIST.ORG Subject: Re: Why K.M. continue to ask me login and password Remedy ITSM 7.0.03 I would appreciate if anybody can help me giving the solution on RKM tab access without asking authentication from Requester console. Thanks & Regards, Ram Rudra -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Ram Rudra Sent: Monday, March 15, 2010 10:45 PM To: arslist@ARSLIST.ORG Subject: Why K.M. continue to ask me login and password Remedy ITSM 7.0.03 Hi List, I integrate K.M. with ITSM. When I try to modify an Incident, using a K.B. solution, the system ask me the K.M. login and password. I cannot understand why it doesn't use Remedy Login and Password. If manually I insert login e password, the procedure go on correctly; but every time that try to modify a new incident or change Tab, the system ask them againg. The solution i have for Incident management and problem management are as below: 1) Try editing the KMS:Main:Create_Session_ID active link. Remove the values in the "Run If" section of the basic tab. On the If Action tab edit the push fields setting the "Run If" equal to ( 'User' = $USER$) AND ( 'Request ID' = $LASTID$) I found a similar A.L. "KMS:HD:Create_SessionID" for Help Desk Tab. I modified it in the same way and now the system doesn't ask me login/password more. and found a similar A.L. "KMS:PM:Create_Session_ID" for Problem Tab. I modified it in the same way and now the system doesn't ask me login/password more. Now i am looking solution for "KMS:REQ:Create_SessionID" AL. the kb access without asking authentication in requestor console. Please help. Thanks Ram Rudra ____________________________________________________________________________ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: "Where the Answers Are" ____________________________________________________________________________ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: "Where the Answers Are" ********************************************************************** This e-mail and its attachments may contain Forest Laboratories, Inc. proprietary information that is privileged, confidential or subject to copyright belonging to Forest Laboratories, Inc. This e-mail is intended solely for the use of the individual or entity to which it is addressed. If you are not the intended recipient of this e-mail, or the employee or agent responsible for delivering this e-mail to the intended recipient, you are hereby notified that any dissemination, distribution, copying or action taken in relation to the contents of and attachments to this e-mail is strictly prohibited and may be unlawful. If you have received this e-mail in error, please notify the sender immediately and permanently delete the original and any copy of this e-mail and any printout. ____________________________________________________________________________ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: "Where the Answers Are" _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: "Where the Answers Are"
