Very interesting. I did what you suggested. I see in the API log where the ARCreateActiveLink actually creates the active link but then the ARGetActiveLink results shows a failure. SO I tried it with the other objects and it fails at the same point every time on the ARGet action. I have sent this API log to BMC Tech Support.
# # ARCreateActiveLink # cal CJP_Test_Again2 0 1 1 AIM:Asset 0 0 0 0 0 0 1 4 0 10000 I am here to test again T 0 vzcadmin 2 60016 4 0 60017 4 0 ARCreateActiveLink results Return Code: OK Status List: 0 items Start Time: 1268833833.372000 (Wed Mar 17 2010 08:50:33) Finish Time: 1268833836.106000 (Wed Mar 17 2010 08:50:36) Elapsed Time: 2.734000 # # ARGetActiveLink # gal CJP_Test_Again2 ARGetActiveLink results Return Code: ERROR Status List: 1 items Status Struct: Message type: ERROR Message number: 346 Message: Active link does not exist on server Appended: CJP_Test_Again2 Start Time: 1268833836.106000 (Wed Mar 17 2010 08:50:36) Finish Time: 1268833836.122000 (Wed Mar 17 2010 08:50:36) Elapsed Time: 0.016000 Christopher Pruitt Business Consulting III HP Enterprises Services christopher.pru...@hp.com www.hp.com Confidentiality Notice: This message and any files transmitted with it are intended for the sole use of the entity or individual to whom it is addressed, and may contain information that is confidential, privileged, and exempt from disclosure under applicable law. If you are not the intended addressee for this e-mail, you are hereby notified that any copying, distribution, or dissemination of this e-mail is strictly prohibited. If you have received this e-mail in error, please immediately destroy, erase, or discard this message. Please notify the sender immediately by return e-mail if you have received this e-mail by mistake. -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Conny Martin Sent: Wednesday, March 17, 2010 8:12 AM To: arslist@ARSLIST.ORG Subject: AW: Admin tool crashing Christopher, I would try to enable client-side API-logging. Open a cmd-box set ARAPILOGGING=24 Then start aradmin.exe out of this cmd-box. I hope this gives you a clue what's going on. Kind Regards Conny -----Ursprüngliche Nachricht----- Von: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] Im Auftrag von Pruitt, Christopher (Bank of America Account) Gesendet: Mittwoch, 17. März 2010 13:57 An: arslist@ARSLIST.ORG Betreff: Re: Admin tool crashing Yes, it still does it when I clear my temp directory and reboot. I have tried every trick I have learned over the 15+ years of working with the Remedy tools and nothing is working. Christopher Pruitt Business Consulting III HP Enterprises Services christopher.pru...@hp.com www.hp.com Confidentiality Notice: This message and any files transmitted with it are intended for the sole use of the entity or individual to whom it is addressed, and may contain information that is confidential, privileged, and exempt from disclosure under applicable law. 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Please notify the sender immediately by return e-mail if you have received this e-mail by mistake. -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Richard Copits Sent: Tuesday, March 16, 2010 2:22 PM To: arslist@ARSLIST.ORG Subject: Re: Admin tool crashing Does it do it when you clean out your temp directory and reboot? -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Pruitt, Christopher (Bank of America Account) Sent: Tuesday, March 16, 2010 3:14 PM To: arslist@ARSLIST.ORG Subject: Re: Admin tool crashing I can log into my account on someone else's computer and it works fine. If someone logs into their account on my computer it crashes. I tried blowing away the user profile and it did not change anything, same results. Christopher Pruitt Business Consulting III HP Enterprises Services christopher.pru...@hp.com www.hp.com Confidentiality Notice: This message and any files transmitted with it are intended for the sole use of the entity or individual to whom it is addressed, and may contain information that is confidential, privileged, and exempt from disclosure under applicable law. If you are not the intended addressee for this e-mail, you are hereby notified that any copying, distribution, or dissemination of this e-mail is strictly prohibited. If you have received this e-mail in error, please immediately destroy, erase, or discard this message. Please notify the sender immediately by return e-mail if you have received this e-mail by mistake. -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Martinez, Marcelo A Sent: Tuesday, March 16, 2010 1:16 PM To: arslist@ARSLIST.ORG Subject: Re: Admin tool crashing what if you re-create your windows user profile? Or if someone else logs into your computer - do they experience the same issue? Marcelo -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Pruitt, Christopher (Bank of America Account) Sent: Tuesday, March 16, 2010 12:56 PM To: arslist@ARSLIST.ORG Subject: Re: Admin tool crashing Sorry, don't have Developer Studio tool installed. Christopher Pruitt Business Consulting III HP Enterprises Services christopher.pru...@hp.com www.hp.com Confidentiality Notice: This message and any files transmitted with it are intended for the sole use of the entity or individual to whom it is addressed, and may contain information that is confidential, privileged, and exempt from disclosure under applicable law. If you are not the intended addressee for this e-mail, you are hereby notified that any copying, distribution, or dissemination of this e-mail is strictly prohibited. If you have received this e-mail in error, please immediately destroy, erase, or discard this message. Please notify the sender immediately by return e-mail if you have received this e-mail by mistake. -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of William Abdo Sent: Tuesday, March 16, 2010 11:49 AM To: arslist@ARSLIST.ORG Subject: Re: Admin tool crashing Hi Christopher, Here is something else to try that I ran into. If this is the Developer Studio tool, Did you change the devstudio.ini file settings for the max memory to with -Xms1280m -Xmx1280m That will crash it for sure if the values are too high. If your using the original tool than you may need to reinstall because of a corrupt dll. Respectfully, William Abdo Verio - Boca Raton Remedy Administration Group 561-912-2434 -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Pruitt, Christopher (Bank of America Account) Sent: Tuesday, March 16, 2010 11:47 AM To: arslist@ARSLIST.ORG Subject: Re: Admin tool crashing Yes, already tried that and no luck. I only log into a single server at a time. The way I know I do that is my password on each is different so I don't log into several servers at the same time. Christopher Pruitt Business Consulting III HP Enterprises Services christopher.pru...@hp.com www.hp.com Confidentiality Notice: This message and any files transmitted with it are intended for the sole use of the entity or individual to whom it is addressed, and may contain information that is confidential, privileged, and exempt from disclosure under applicable law. If you are not the intended addressee for this e-mail, you are hereby notified that any copying, distribution, or dissemination of this e-mail is strictly prohibited. If you have received this e-mail in error, please immediately destroy, erase, or discard this message. Please notify the sender immediately by return e-mail if you have received this e-mail by mistake. -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Rick Cook Sent: Tuesday, March 16, 2010 10:19 AM To: arslist@ARSLIST.ORG Subject: Re: Admin tool crashing I wonder if one of the servers you are connected to has a connectivity issue. Try them one at a time to isolate. Rick -----Original Message----- From: "Pruitt, Christopher (Bank of America Account)" <christopher.pru...@hp.com> Date: Tue, 16 Mar 2010 15:06:40 To: <arslist@ARSLIST.ORG> Subject: Admin tool crashing Has anyone ever encountered this before? I am getting the following errors error every time I try to save a new object to the server from my Admin Tool or copy an existing object by doing a Save As : ARERR 303 ARERR 320 ARERR 323 ARERR 346 ARERR 366 Then it crashes my Admin tool. It does not matter what server I try it on it happens on every server. Now here is the funny part, when I go restart my Admin tool the object is on the server and fine so it is not lost but I don't understand why it keeps crashing on saving a New object or Save As object. I can update existing objects (Filters, Active Links, Forms, etc.) and no issues but when I try to add a new Filters, Active Links, Forms, etc. I get this error and my admin tool just crashes. According to the Error Messages Guide this error means that one of two conditions exists "I am on the wrong server", which I can see how that is even possible since I am only logged on to one server or "no object by that name exists", well since I creating the new object of course it would not be on the server This is not happening to anyone else on my team so it is isolated to my desktop only. I also have verified that there is not a space issue on our Oracle database and our server so that is not the issue. I am at my wits end trying to figure out why this is happening or how to correct this. I am running Admin Tool 7.1.00 Patch 008. We also use MS SourceSafe 2005. I uninstalled all my Remedy apps (User, Migrator, and Admin tool, etc.). I even uninstalled my SourceSafe app. I cleaned my registry and made sure there was no trace left of Remedy or SourceSafe on my desktop. I then rebooted and reinstalled them again and still I am having this issue. This just started to happen last week and I am pulling my hair out trying to get this resolved. Environment: Remedy Server Version: 7.1.00 Build 200708221849 Database: Oracle 10.2.0.4.0 - 64bi Server OS: SunOS 5.9 Christopher Pruitt Business Consulting III HP Enterprises Services christopher.pru...@hp.com<mailto:mary.jo...@hp.com> www.hp.com<http://www.hp.com/> Confidentiality Notice: This message and any files transmitted with it are intended for the sole use of the entity or individual to whom it is addressed, and may contain information that is confidential, privileged, and exempt from disclosure under applicable law. If you are not the intended addressee for this e-mail, you are hereby notified that any copying, distribution, or dissemination of this e-mail is strictly prohibited. If you have received this e-mail in error, please immediately destroy, erase, or discard this message. 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