Well Dwayne, you didn't specify which client, BUT....if you are using thick client, then you can simply find the form in User tool and right click, select the option to 'Create Shortcut' and then specify it as New and put that shortcut on their desktop. That should work for you. If you want the same type of behavior in mid-tier of course you need to specify the appropriate URL followed by the mode=Submit function I believe.
Hope this helps. :-) Candace ________________________________ From: Action Request System discussion list(ARSList) [mailto:[email protected]] On Behalf Of Martin, Dwayne Sent: Thursday, March 25, 2010 5:45 AM To: [email protected] Subject: Automatically opening a particular form when logging in on a particular machine Dear List, Excuse me, but I'm getting forgetful in my old age. About six years ago I set up a PC to automatically open a particular form in Submit mode whenever someone logs onto Remedy on that particular PC. Now we want to switch to a new computer, which means switching the workflow. But I can't remember how I did it. It seems like it has to be with an Active Link, because only Active Links open windows, but none show up in the workflow.log. (I checked the filter log just to be sure.) I looked in database "actlink_open" table for links that open that particular form, but none matched. Any suggestions? Dwayne Martin James Madison University (ARS 7.1 p3, RH Linux server, Oracle 10.2 db) _attend WWRUG10 www.wwrug.com ARSlist: "Where the Answers Are"_ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: "Where the Answers Are"
