Hi Dwayne, If it was done to work on a specific desktop then it might be the settings for the user tool under the Tools -> Options -> General Tab (On Exit Save Window Workspace) on that desktop. This will remember any forms that you had open in the background when a user exits the client. Note that you will have to check this option, then open the form you want in submit mode and exit the client. After this is done, the next time you login to the Remedy client it will automatically open the form in submit mode. Now go back and unselect the "On Exit Save Window Workspace" so it does not remember any new forms that the user might have open when he exits the client.
There are also settings in the ar.cfg/ar.conf file (init-form) that will allow you to open a specific form when users login to the Remedy client. But this would affect all users who login. More details are on this parameter are available in the configuration guide. Hope this helps. Saby Fernandes ________________________________ From: "Martin, Dwayne" <[email protected]> To: [email protected] Sent: Thu, March 25, 2010 8:44:39 AM Subject: Automatically opening a particular form when logging in on a particular machine ** Dear List, Excuse me, but I’m getting forgetful in my old age. About six years ago I set up a PC to automatically open a particular form in Submit mode whenever someone logs onto Remedy on that particular PC. Now we want to switch to a new computer, which means switching the workflow. But I can’t remember how I did it. It seems like it has to be with an Active Link, because only Active Links open windows, but none show up in the workflow.log. (I checked the filter log just to be sure.) I looked in database “actlink_open” table for links that open that particular form, but none matched. Any suggestions? Dwayne Martin James Madison University (ARS 7.1 p3, RH Linux server, Oracle 10.2 db) _attend WWRUG10 www.wwrug.com ARSlist: "Where the Answers Are"_ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: "Where the Answers Are"
