Hi Lourdes; How did you install the Mid tier? (Deploy from a WAR file or using installer) Some circumstances When Mid Tier it's installed instead of deployed this kind of things happen (I don't know why BMC Style suppose).
Maybe you'll need to look forward tomcat logs and the help installer ones, to find out, what exactly does the installer try to do. Try this; disable portmapper and let only TCPPORT 9000 for ARS, I've been seeing a lot of crazy things working with ports and Tomcat with Windows. Best Regards Hugo Ruesga DELL Perot Systems® US 972.577.7000 MX +52 (33) 3332.3868 P Please consider the environment before printing this email The information contained in and transferred with this electronic message is intended only for the recipient(s) designated above, it is protected by law and it may contain information which is privileged and confidential. If you are not the intended recipient, please do not read, copy, or use it, and do not disclose it to others. Please notify the sender of the delivery error by replying to this message, and then delete it from your system. Thank you. Date: Thu, 25 Mar 2010 01:34:17 -0600 From: [email protected] Subject: Install Help Online ITSM 7.0.3 To: [email protected] ** HI I have a some problem witn the Online help installation. Im try to install some of the ITSM online help and when request a data of ARS SERVER, USER NAME, and TCP Port Im put all the information that Im use in my Remedy User Tool, but when I click in the Next Button send me the error, Authetication failed check the AR Server Name, AR Server Port and user name. Im checkin the access to User Tool, Admin tool, and web and the acces is succesfully. Im put directly the ARTCPPORT Enviroment with port 9000 and im put my server with port mapper only, but not happening anything Do yo have any idea for what reason send me this error? Windows 2003 Server --> Web Server ---> Tomcat 5.5.25 ---> Mid tier 7.1 patch 7 --> Server B Windows 2003 Server --> AR SERVER 7.1 patch 7 & Sql Server 2005 --> Server A The server A and B see correctly by the network And I try to install the help in the same server with AR SERVER and happening the same. Can you help me? Lourdes Ortiz Sada Infraestructura Oficina: +5252412660 Celular: 044 55 3011 9320 Visita www.quitze.com Por favor borre este e-mail y notifíquenos inmediatamente si usted no es el destinatario previsto. Quitze no entra en contratos u obligaciones contractuales vía correo electrónico, a menos que este contenido de otra manera por escrito entre las partes que esta tratando __________ Information from ESET NOD32 Antivirus, version of virus signature database 4972 (20100324) __________ The message was checked by ESET NOD32 Antivirus. http://www.eset.com _attend WWRUG10 www.wwrug.com ARSlist: "Where the Answers Are"_ _________________________________________________________________ Enciende tu hotness con Hotmail www.hotmailhotness.com.mx _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: "Where the Answers Are"
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