Hi Jason/Brain Bishop, I am facing the same issue in ITSM 7.5 pathc001 installation(User client).When we analysed, found why it was happening but workaround not able to figure it out.
Reason for non-response of Application entry poit for Incident/Problem : Below analysis is done using the Server logs/API logs and in comparison with the logs of others user who are able to access properly and also the logs for Asset/Change management which were accessed properly through their entry points. Whenever the form is opened newly(not cached in user client machine) following sequence was happening, 1.Through API ARExport is called which calls many sql based transactions,then the current API execution ends 2.Again one more time the ARExport is called,but in this case no sql transcations were made 3.At last, arInvokeForm is called follwed by the active link processing But in our case for Incident/Problem this ARExport is happening only once after that nothing happens. we dont know the how to solve this problem becuase these ARExport calls are made by the API's.We tried to replace the arapi.dll in the User installation directory(client) with dll file from the working system, this also didnt work. we are stuck up with this. Regards, Gopal Brian Bishop-3 wrote: > > Hi Jason, > > > > I have seen the same issue on a 7.5 patch 1 install user tool. I spent > quite > some time trying to figure out why the links to the Incident and Problem > management consoles did nothing yet the other links worked. It was from a > user tool installed on the server, windows 2003 running 7.5 and ITSM 7.5, > but I found that if I logged on as the same user, Demo, from my laptop > running XP pro it worked. I sat looking at it for some time but couldn't > figure it out. I know find, 2 weeks later, that it works on the server > now! > > > > However I now have another issue where I have a user who cannot see any of > the links to the Asset consoles, even though they are in the correct > roles, > unless I put them in the Administrator group. I have checked permissions > on > the forms and all is fine. > > > > So if there is anybody out there who understands how this works, please > share. My installation is Server 7.5 patch 1 on a windows 2003 server > using > Oracle 10g. User tool is 7.5 patch 1 as well. Full ITSM 7.5.01 as well. > > > > Brian Bishop > > > > From: Action Request System discussion list(ARSList) > [mailto:[email protected]] On Behalf Of Jason > Sent: 01 July 2009 07:53 > To: [email protected] > Subject: Application Entry points not doing anything > > > > ** > > Has anyone seen this (and have a fix or workaround) on the Windows User > Tool? Using 7.1 P5 on XP workstations. We have 2 computers that display > the > application entry points, but nothing happens when you click on them. > > > > Server is 7.1 P5 > > > > Tried removing the tool and re-installing > > Tried to copy the ar_wut.js from a good machine to the bad > > > > Any thoughts before I tell them to reinstall the box? > > > > > > > > Thanks > > Jason > > _Platinum Sponsor: [email protected] ARSlist: "Where the Answers > Are"_ > > Checked by AVG - www.avg.com > Version: 8.5.375 / Virus Database: 270.13.1/2211 - Release Date: 06/30/09 > 11:37:00 > > > _______________________________________________________________________________ > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org > Platinum Sponsor:[email protected] ARSlist: "Where the Answers Are" > > -- View this message in context: http://old.nabble.com/Application-Entry-points-not-doing-anything-tp24285044p28046089.html Sent from the ARS (Action Request System) mailing list archive at Nabble.com. _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: "Where the Answers Are"
