Hi all, As per the below analysis(Please read the below thread), we have went further analysis and found out that the two ARExport,
First ARExport call - export the Form Second ARExport call - export the view This view export is not happening, please help us in resolving this issue. Regards, Gopal Gopal-srg wrote: > > Hi Jason/Brain Bishop, > > I am facing the same issue in ITSM 7.5 pathc001 installation(User > client).When we analysed, found why it was happening but workaround not > able to figure it out. > > Reason for non-response of Application entry poit for Incident/Problem : > Below analysis is done using the Server logs/API logs and in comparison > with the logs of others user who are able to access properly and also the > logs for Asset/Change management which were accessed properly through > their entry points. > > Whenever the form is opened newly(not cached in user client machine) > following sequence was happening, > 1.Through API ARExport is called which calls many sql based > transactions,then the current API execution ends > 2.Again one more time the ARExport is called,but in this case no sql > transcations were made > 3.At last, arInvokeForm is called follwed by the active link processing > > But in our case for Incident/Problem this ARExport is happening only once > after that nothing happens. > > we dont know the how to solve this problem becuase these ARExport calls > are made by the API's.We tried to replace the arapi.dll in the User > installation directory(client) with dll file from the working system, this > also didnt work. > we are stuck up with this. > > Regards, > Gopal > > > Brian Bishop-3 wrote: >> >> Hi Jason, >> >> >> >> I have seen the same issue on a 7.5 patch 1 install user tool. I spent >> quite >> some time trying to figure out why the links to the Incident and Problem >> management consoles did nothing yet the other links worked. It was from a >> user tool installed on the server, windows 2003 running 7.5 and ITSM 7.5, >> but I found that if I logged on as the same user, Demo, from my laptop >> running XP pro it worked. I sat looking at it for some time but couldn't >> figure it out. I know find, 2 weeks later, that it works on the server >> now! >> >> >> >> However I now have another issue where I have a user who cannot see any >> of >> the links to the Asset consoles, even though they are in the correct >> roles, >> unless I put them in the Administrator group. I have checked permissions >> on >> the forms and all is fine. >> >> >> >> So if there is anybody out there who understands how this works, please >> share. My installation is Server 7.5 patch 1 on a windows 2003 server >> using >> Oracle 10g. User tool is 7.5 patch 1 as well. Full ITSM 7.5.01 as well. >> >> >> >> Brian Bishop >> >> >> >> From: Action Request System discussion list(ARSList) >> [mailto:[email protected]] On Behalf Of Jason >> Sent: 01 July 2009 07:53 >> To: [email protected] >> Subject: Application Entry points not doing anything >> >> >> >> ** >> >> Has anyone seen this (and have a fix or workaround) on the Windows User >> Tool? Using 7.1 P5 on XP workstations. We have 2 computers that display >> the >> application entry points, but nothing happens when you click on them. >> >> >> >> Server is 7.1 P5 >> >> >> >> Tried removing the tool and re-installing >> >> Tried to copy the ar_wut.js from a good machine to the bad >> >> >> >> Any thoughts before I tell them to reinstall the box? >> >> >> >> >> >> >> >> Thanks >> >> Jason >> >> _Platinum Sponsor: [email protected] ARSlist: "Where the Answers >> Are"_ >> >> Checked by AVG - www.avg.com >> Version: 8.5.375 / Virus Database: 270.13.1/2211 - Release Date: 06/30/09 >> 11:37:00 >> >> >> _______________________________________________________________________________ >> UNSUBSCRIBE or access ARSlist Archives at www.arslist.org >> Platinum Sponsor:[email protected] ARSlist: "Where the Answers >> Are" >> >> > > -- View this message in context: http://old.nabble.com/Application-Entry-points-not-doing-anything-tp24285044p28082147.html Sent from the ARS (Action Request System) mailing list archive at Nabble.com. _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: "Where the Answers Are"
