Hi Matt, I will take a look at those. I'm trying to find where it saves/stores/keeps track of the actual time excluded for a particular Task. Unless of course SLM saves the total non-excluded time to complete a milestone somewhere, not just uses it for a calculation and throws it away. .... Dan
_____ From: Action Request System discussion list(ARSList) [mailto:[email protected]] On Behalf Of Matthew Perrault Sent: March 26, 2010 3:08 PM To: [email protected] Subject: Re: SLM 7 excluded time question ** SLM:RuleEventTime may have what you are looking for, but you could also a take a look at SLM:EventSchedule (that's the guy that kicks it all off), or possibly SLM:MilestoneLogging or SLM:MeasurementCriteria SLM:SystemMetrics may have what you want too but I doubt it. Not sure exactly what you are going after here, so I'm kind of guessing. HTH Matt P. From: Action Request System discussion list(ARSList) [mailto:[email protected]] On Behalf Of Daniel Bloom Sent: Friday, March 26, 2010 1:56 PM To: [email protected] Subject: SLM 7 excluded time question ** ARsystem 7.1 ITSM7 SLM 7 I have service targets defined with a Measurement that excludes specific states and Pending state reasons. fine for it to work out when it has really exceeded the available business time. However, I need to find out how much time it excluded for use elsewhere. Anyone know where that information is stored so I can get to it? I expected it to be in SLM:Measurement but it doesn't appear to be. [There is a workaround: Write my own set of filters and have a form that stores the on-going total for each Incident or Task. I was hoping to avoid that and it will only give me data going forward]. thanks .... Daniel _attend WWRUG10 www.wwrug.com ARSlist: "Where the Answers Are"_ _attend WWRUG10 www.wwrug.com ARSlist: "Where the Answers Are"_ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: "Where the Answers Are"
