ARsystem 7.1 ITSM7 SLM 7 I have service targets defined with a Measurement that excludes specific states and Pending state reasons. fine for it to work out when it has really exceeded the available business time. However, I need to find out how much time it excluded for use elsewhere. Anyone know where that information is stored so I can get to it? I expected it to be in SLM:Measurement but it doesn't appear to be. [There is a workaround: Write my own set of filters and have a form that stores the on-going total for each Incident or Task. I was hoping to avoid that and it will only give me data going forward]. thanks .... Daniel
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