We are in a tough bind at this point. Thought I would throw out a bone to see if anyone knew of an easy way to complete this action.
Here is the situation, we have a production environment of: ARS 7.5 Patch 4 CMDB 7.6 Patch 1 (Only thing we don't have is Product Catalog installed) ITSM 7.0.03 Patch 9 plus compatibility path 9000 SLM 7.6 In our Test environment we want to get to ARS 7.5 Patch 4 CMDB 7.6 Patch 1 ITSM 7.6 Patch 2 SLM 7.6 Patch 1 Our database is SQL 2005. If we use a copy of our production database to upgrade we get error because of ITSM-DSL 7.0.03 Patch 9 gives us error during the CMDB upgrade, which is why we don't have Product Catalog in production. We can't upgrade to ITSM without Product Catalog. If we do a complete fresh install in test we are good but then we don't have any of our foundation data. We don't really want to have to rebuild or manually import all of that data if it can be avoided. We have a ticket in with BMC but haven't achieved success yet. We need to begin testing our process against ITSM 7.6 ASAP, anyone have any ideas of the fastest way to get that data if we do a fresh install instead of upgrading against the production database? Tim _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: "Where the Answers Are"
