First of all, Thanks Frederick! I assumed that "AR" would be a folder that would have a configuration document inside it, and consequently went off on a tangent. Next, Thanks Tauf! That fixed it. It looks like my user login has read but not write permissions to the AR file in the other path. Gratefully yours, Dwayne
From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Chowdhury, Tauf Sent: Tuesday, April 13, 2010 9:12 AM To: arslist@ARSLIST.ORG Subject: Re: Can't change servers in client User, Admin or Import tools ** After installing, try the following: 1. Open Remedy user tool. 2. type in your account name 3. click Accounts button. 4. Click Users 5. Click Add 6. In the path, take out All Users and replace it with your windows ID. 7. Make sure you can browse to that folder outside of the user tool (from Run bar) 8. Verify that you have permissions to that as the user. Tauf Chowdhury | Forest Laboratories, Inc. Analyst, Service Management Mobile:646.483.2779 ________________________________ From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Martin, Dwayne Sent: Tuesday, April 13, 2010 8:46 AM To: arslist@ARSLIST.ORG Subject: Re: Can't change servers in client User, Admin or Import tools Thanks, Tauf and LJ. The problem seems to have something to do with the "AR" folder, but here's what I'm finding: I log in as PC Administrator, delete the "C:\Documents and Settings\All Users\Application Data\AR System" folder, and re-install Remedy User tool. This creates a new "AR System\home" folder, and there is an "AR" object in it, but Windows seems to think that it is a file, not a folder. "AR" displays with a "file" icon, and if I go to a command line and type "dir" it lists it as a file. However, this does not stop the server info from being stored, as long as I am logged in as PC Administrator. If I am logged in as PC User I can't even see the "AR" object even tho I have permissions to the "home" folder. I deleted this "AR" file, and created an "AR" folder. As PC Administrator, server info is still saved, but the "AR" folder I created is empty. This makes me suspect that I have the wrong folder and the server info is stored someplace else. (I searched the "AR System" folder for "rem1", both object names and text, but didn't find anything.) As PC User, I can see the "AR" folder, but the server info is still not saved. Thanks again, Dwayne ________________________________ This e-mail and its attachments may contain Forest Laboratories, Inc. proprietary information that is privileged, confidential or subject to copyright belonging to Forest Laboratories, Inc. This e-mail is intended solely for the use of the individual or entity to which it is addressed. If you are not the intended recipient of this e-mail, or the employee or agent responsible for delivering this e-mail to the intended recipient, you are hereby notified that any dissemination, distribution, copying or action taken in relation to the contents of and attachments to this e-mail is strictly prohibited and may be unlawful. If you have received this e-mail in error, please notify the sender immediately and permanently delete the original and any copy of this e-mail and any printout. _attend WWRUG10 www.wwrug.com<http://www.wwrug.com> ARSlist: "Where the Answers Are"_ _attend WWRUG10 www.wwrug.com<http://www.wwrug.com> ARSlist: "Where the Answers Are"_ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: "Where the Answers Are"
