Well,
I agree that the secong part is confusing, and it deffinitely does not
happen the way you refered, have no idea where you got this info from, but
generally a sales persons (even from bmc) are not a good source.
So, the benefits are, as you said, that the forms are pre-cached, especially
helpfull when you run multiple mid-tiers. you can put a web in the mix and
users won't see the difference (or a delay). For frequently used forms in
busy environment you may have multiple users requesting them at the same
time, so if 50 users wait for the help desk to cache at the same time that
will kill the performance of your mid-tier, because you have 50 requests
waiting.
Regards,
Nicky Madjarov
phone: 973-202-4278
Find out how to bust your AR System performance @
http://www.SpeedUpARS.com
----- Original Message -----
From: "remedy lee" <[email protected]>
Newsgroups: public.remedy.arsystem.general
To: <[email protected]>
Sent: Wednesday, April 14, 2010 9:44 AM
Subject: Benefit of Prefetch Remedy midtier 7.1
Hi,
I'm confused on this prefetch 'feature' in midtier.
The way I read it is that only when a server is restarted will the
forms (on the web server) reload in order to save time when the first
user logs in.
So instead of loading HPD:Help Desk when a user first hits it, it will
load by itself when restarted.
Benefit is that the first user logging in won't get that 1-2 mins
loading wait.
Now sales people and certain consultants say that prefetch does more
than that.
It actually loads the forms into the clients computer and therefore
speeds up the whole midtier itself.
So they say that prefetch helps overall everyday midtier use such as
the 50th person using HPD:Help Desk will notice better speeds with
prefetch than without.
They say it loads the forms to the clients computers preemptively and
therefore improves performance.
To me that doesn't make sense, how can the server know where to load
the files. Does it work by loading all the web forms when the person
logs in?
I really see no benefit to using prefetch if our server hardly restarts
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