The other issue is when you view the status history, notice the CRQ number... chances are it will not match the "Change ID+" field of the change ticket. I know this happens because the Change ID+ is not the actual ID of the change request.
Besides the Status History "disappearing", this is also annoying. ..my 2 cents. From: Action Request System discussion list(ARSList) [mailto:[email protected]] On Behalf Of LJ LongWing Sent: Thursday, April 15, 2010 9:34 AM To: [email protected] Subject: Re: User Tool and Status History ** Frank, I also started noticing the behaviour some time around 7.x....I'm expecting it's not gonna get fixed, but then again I never logged a bug for it... ________________________________ From: Action Request System discussion list(ARSList) [mailto:[email protected]] On Behalf Of Frank Caruso Sent: Thursday, April 15, 2010 2:13 AM To: [email protected] Subject: User Tool and Status History ** ARS 7.1 p5 SQL Server 2005 / Windows 2003 In the Remedy user tool if you display the status history for an incident and then close the dialog you must refresh the incident in order to redisplay the status history. I have been seeing this for long time and was wondering if there is a work around. I expected a patch would've taken care of it but I think this has been going on since 7.0 and 7.1p9 still has the issue. Thoughts? Frank _attend WWRUG10 www.wwrug.com ARSlist: "Where the Answers Are"_ _attend WWRUG10 www.wwrug.com ARSlist: "Where the Answers Are"_ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: "Where the Answers Are"
