Hi Murtuza, The Re-open option is available under the Resolved option in the Process flow status. I find no Re-open option for a Closed ticket.
Regards, SriSamSri Appecherla Mobile# +91 991 610 6008 On Fri, Apr 16, 2010 at 9:48 AM, Murtuza B <[email protected]> wrote: > ** > I had the same issue, Raised a ticket with BMC. > There reply was : > > "The Re-Opened date is only set when the Incident has been "Closed" and > the User presses the Re-Open Incident link from the Nav. bar on the left of > the Incident form. Moving an Incident from a "Resolved" state to an active > state such as "Assigned" is not re-opening an Incident." > > Cheers, > Murtuza. > > ------------------------------ > *From:* Action Request System discussion list(ARSList) [mailto: > [email protected]] *On Behalf Of *SriSamSri Appecherla > *Sent:* 16 April 2010 08:15 > *To:* [email protected] > *Subject:* Reopened date does not get populated > > ** > Hi Listers, > > I have recently noticed on ITSM 7.5 (Patch 2) that when i change the status > of an Incident from Resolved to Assigned (re-open ), the Re-opened Date does > not get populated in the Incident. > > So, when does this Re-opened date get populated? > > Thanks in advance! > > Regards, > SriSamSri Appecherla > Mobile# +91 991 610 6008 > _attend WWRUG10 www.wwrug.com ARSlist: "Where the Answers Are"_ > _attend WWRUG10 www.wwrug.com ARSlist: "Where the Answers Are"_ > Visit our website at http://www.ubs.com > > This message contains confidential information and is intended only > for the individual named. If you are not the named addressee you > should not disseminate, distribute or copy this e-mail. Please > notify the sender immediately by e-mail if you have received this > e-mail by mistake and delete this e-mail from your system. > > E-mails are not encrypted and cannot be guaranteed to be secure or > error-free as information could be intercepted, corrupted, lost, > destroyed, arrive late or incomplete, or contain viruses. The sender > therefore does not accept liability for any errors or omissions in the > contents of this message which arise as a result of e-mail transmission. > If verification is required please request a hard-copy version. This > message is provided for informational purposes and should not be > construed as a solicitation or offer to buy or sell any securities > or related financial instruments. > > > UBS reserves the right to retain all messages. Messages are protected > and accessed only in legally justified cases. > > > _______________________________________________________________________________ > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org > attend wwrug10 www.wwrug.com ARSlist: "Where the Answers Are" > _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: "Where the Answers Are"
