In most cases though (at least in the mid size business market), if you cannot justify buying a product in about 60 days, then you do not need the product. Remedy sales however is quite flexible in granting renewals on TRIAL licenses beyond the 60 days. The limitation is more to protect their interests than to restrict you as a customer. Service now is fairly new in the market which is why they are fairly liberal at the moment on their demo and trial licenses. I'm pretty sure they will draw up those kind of limitations if they catch up with their competitors that are currently ahead of them. So I guess enjoy that while it lasts..
Remedy used to have a 90 day trial license.. That used to be more than enough for most sales purposes.. I didn't know they reduced it down to 60.. When did that happen? Joe -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:[email protected]]on Behalf Of [email protected] Sent: Monday, April 19, 2010 2:39 PM To: [email protected] Subject: Re: Service-now.com ** Yes - they trial last for 30-60 days, and I want to be able to develop without using my client's server. Kind of like in the old days when we had UNLIMITED access under demo. ... Looks like this is available under Service-Now. In a message dated 4/14/2010 3:15:10 P.M. Eastern Daylight Time, [email protected] writes: ** Do you have a problem when you request for TRIAL licenses? -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:[email protected]]on Behalf Of [email protected] Sent: Wednesday, April 14, 2010 2:11 PM To: [email protected] Subject: Re: Service-now.com ** I might check Service-now out. And if I like it - I will recommend this to my Clients. With Remedy I can't get the free demo license anymore, and I personally am not happy with Remedy's support. In a message dated 3/22/2010 3:06:32 P.M. Eastern Daylight Time, [email protected] writes: Just went to Service-now admin training as a partner - it is very impressive - highly customizable - and very "clicky" to administer - however with that said - so is Remedy in the Developer Studio / Admin Tools. And being a single-web-based-tool - no need for separate tools to develop / use. Yes we are beginning to see major ground-shift in many customers changing from BMC to Service-Now due to the facts that: * TCO - and Licensing Model - plus SAAS cuts TCO as well - base contracts contain DEV-TEST-PROD without "enterprise level" contracts - all MODULES are available in the "base contract" as well! * Desire to stay OOB - never occurs in Reality - regardless of the product * BMC ITSM product is quite huge in the aspects and 'feature richness' but adds to the deployment complexity / end-user training / maintenance costs long term. * KISS - is Service-Now - and it's ITIL Certified in 11 modules (3 remaining) Now with that said my **PERSONAL** feelings are that: * Service Now applications are a bit "light" compared to BMC ITSM - however how many customers use __ALL__ of the fields / functionality in BMC ITSM? * Both "Core Systems" (Forget ITSM at this point) - are easy to develop on, build workflows on, control UI Events, Groups, Roles, etc. * However Service-Now wins on the fact that 1). Single tool (web interface) to build / customize / use 2). No differences in client types (Thick / Thin) 3). Client Rich Features - such as "right click to report", quick exports to xyz format, print ticket to Word/PDF/xxx (without needing a report!) 4). Visualization of objects (CMDB) and Approval Process Builder / Approval Process Life Cycle are quite impressive and respond much faster than BMC ITSM 5). ... So while I might slowly become a Service-Now convert - I do realize that: * 11+ Years experience in Remedy ARS and Applications (since version 3) is highly still valuable * Service-Now is becoming a High-Demand Trend which means it is foolish to NOT expand my skill-sets * having Service-Now AND Remedy ARS AND BMC ITSM experience in "real world" experiences is a valuable commodity * Customers will continue to require customizations / enhancements to EITHER product - and last time I checked I still need to pay the bills :) If in doubt - go check their website - they have weekly live-demos, and actually a 'demo system' that is available for you to play-in, including as "admin" so you can develop. (they do refresh the system every night back to OOB) And you can check out their own words on the topic as well: http://www.service-now.com/relief-package-remedy/remedy-facts/ HTH - and feel free to ask questions offline/online about this... Robert Molenda On Mon, Mar 22, 2010 at 11:38 AM, Matt Worsdell <[email protected]> wrote: > The tool itself yes, I was referring to customisations. > > Sent from my iPhone > > > On 22 Mar 2010, at 18:35, Bing <[email protected]> wrote: > >> Service-Now is primarily written in Java -- not JavaScript. >> >> -- Bing >> >> -----Original Message----- >> From: Action Request System discussion list(ARSList) >> [mailto:[email protected]] On Behalf Of Matt Worsdell >> Sent: Monday, March 22, 2010 11:14 AM >> To: [email protected] >> Subject: Re: Service-now.com >> >> JavaScript predominantly although it has it's own graphical workflow >> interface. >> >> Sent from my iPhone >> >> >> On 22 Mar 2010, at 18:06, Guillaume Rheault <[email protected]> wrote: >> >>> Hey Bing, >>> >>> concerned quelled! :-) >>> So what programming language(s) is Service-Now is developed with? >>> >>> Guillaume >>> >>> ________________________________________ >>> From: Action Request System discussion list(ARSList) >>> [[email protected]] on behalf of Bing [[email protected]] >>> Sent: Monday, March 22, 2010 1:53 PM >>> To: [email protected] >>> Subject: Re: Service-now.com >>> >>> Have worked with Service-Now and found it to be a perfectly viable >>> software-as-a-service (SaaS) solution for service desk activities, and >>> more. >>> >>> To quell Guillaume's concern . . . yes, Service-Now is definitely >>> customizable. >>> >>> Better question is, are you prepared to forgo software license >>> ownership and embrace SaaS? Perhaps you should be. IT is supposed to >>> provide business services, not collect and manage company assets. >>> >>> Suggest you speak with BMC Remedy and Service-Now to hear a balanced >>> argument for each approach. If you don't already have a Service-Now >>> contact, here's the gentleman I started with: >>> >>> Tyson Ricks >>> Inside Sales - West >>> 858-345-1926 >>> [email protected] >>> >>> Tell him Bing sent you. >>> >>> Disclaimer: Not saying Service-Now or any other SaaS solution is >>> better or worse than Remedy. Only suggesting you should get ALL the >>> facts and perform an apples-to-apples due diligence process, before >>> making such a major decision. >>> >>> -- Bing >>> >>> Bradford Bingel ("Bing") >>> [email protected] (email) >>> 925-260-6394 (mobile) >>> >>> >>> -----Original Message----- >>> From: Action Request System discussion list(ARSList) >>> [mailto:[email protected]] On Behalf Of Guillaume Rheault >>> Sent: Monday, March 22, 2010 10:15 AM >>> To: [email protected] >>> Subject: Re: Service-now.com >>> >>> Hi Claire, >>> >>> I guess what I was trying to say, is that BMC can give you the weak >>> and strong points of Service-now. >>> At least you would have that, and you would not need to get that >>> information... >>> I totally agree that it is better to get feedback from the soldiers on >>> the field. >>> >>> Without knowing whether service-now is customizable or not, you can >>> always make the argument that you **could** have a totally 100% >>> vanilla Remedy ITSM implementation, which could be viewed and treated >>> as a totally hermetic black-box. >>> However, I have never been in a project or heard of a customer that is >>> totally 100% OOTB, even though it is usually the mandate from >>> management when implementing ITSM. So as you know, the fact that you >>> can customize the Remedy applications is the greatest strength. >>> >>> The other very strong point is that the Remedy apps are open-source in >>> a way, since you can take a look at the code. This is very handy, not >>> just for customization, but to understand what the functionality is in >>> the first place, since as you know the documentation can never be >>> perfect. So all the arguments in favor of open-source applications do >>> apply for Remedy apps. >>> >>> Guillaume >>> >>> ________________________________________ >>> From: Action Request System discussion list(ARSList) >>> [[email protected]] on behalf of Sanford, Claire >>> [[email protected]] >>> Sent: Monday, March 22, 2010 1:00 PM >>> To: [email protected] >>> Subject: Re: Service-now.com >>> >>> Guillaume >>> >>> I know my BMC account manager can give me a comparative analysis >>> between both products, what I am looking for is info from the "remedy >>> people in the trenches" perspective. >>> >>> I personally would prefer to stay with Remedy. >>> >>> Claire >>> >>> -----Original Message----- >>> From: Action Request System discussion list(ARSList) >>> [mailto:[email protected]] On Behalf Of Guillaume Rheault >>> Sent: Monday, March 22, 2010 10:37 AM >>> To: [email protected] >>> Subject: Re: Service-now.com >>> >>> Your BMC Account manager should be able to provide you with a >>> comparative analysis between both products >>> >>> Guillaume >>> >>> ________________________________________ >>> From: Action Request System discussion list(ARSList) >>> [[email protected]] on behalf of Sanford, Claire >>> [[email protected]] >>> Sent: Monday, March 22, 2010 11:14 AM >>> To: [email protected] >>> Subject: Service-now.com >>> >>> Has anyone here ever investigated or had their management investigate >>> switching from Remedy to Service-now.com? >>> >>> If so and you stayed with Remedy, please give me as much specific info >>> as you can so I can guide my company in the "R"ight direction. >>> >>> Thank you very much! >>> >>> Claire Sanford >>> Information Systems Division >>> Memorial Hermann Healthcare System >>> Phone: 713 448 6035 >>> [email protected] _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: "Where the Answers Are"
