Tim, I recommend not upgrading to ITSM 7.6 Patch 001 as we are seeing all kinds of issues with this patch. I would wait for Patch002 to come out. Dennis Murphree Remedy Consultant
-----Original Message----- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Hulmes, Timothy W Mr CTR US USA IMCOM Sent: Monday, April 26, 2010 1:52 PM To: arslist@ARSLIST.ORG Subject: Re: [ARSLIST] ITSM 7.6 install fails Correction: Upgrading to ITSM 7.6 Patch 1....Not Patch 2 Tim -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Hulmes, Timothy W Mr CTR US USA IMCOM Sent: Monday, April 26, 2010 11:44 AM To: arslist@ARSLIST.ORG Subject: ITSM 7.6 install fails Hi, Has anyone installed ITSM 7.6 Patch 2 as an upgrade from 7.0.3 patch 9? I get an error when it installs the ITSM Extensions. Install Exit Code: 1 -------------------------------------------------------- The Run Extensions error(s) are as follows :- -------------------------------------------------------- ITSM-CMDB extension #1 : Extension upgraded. ITSM-CMDB extension #1 : Extension in running state. Contact BMC Customer Support. -------------------------------------------------------- Any ideas on how I can get past this hump? Environment ARS 7.5 Patch 4 CMDB 7.6 Patch 1 ITSM 7.0.03 Patch 9 with ITSM compatibility Patch installed SLM 7.6 Patch 1 Windows Server 2003 SQL 2005 Thanks Tim ________________________________________________________________________ _______ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: "Where the Answers Are" __________________________________________________________________________ _____ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: "Where the Answers Are" _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: "Where the Answers Are"
