In your Connector entries in Tomcat's server.xml file (in the conf directory)
add enableLookups="true"
<Connector port="8080" maxHttpHeaderSize="8192" URIEncoding="UTF-8"
maxThreads="150" minSpareThreads="25" maxSpareThreads="75"
enableLookups="true" redirectPort="8443" acceptCount="100"
connectionTimeout="20000" disableUploadTimeout="true"
compression="on" compressionMinSize="2048"
noCompressionUserAgents="gozilla, traviata"
compressableMimeType="text/html,text/xml" />
By default Tomcat does not turn on machine name resolution. Personally I added
the enableLookups="true" to all of the Connector entries in the file. After
updating the config file stop and restart Tomcat. Your Java function should
then work.
The other Java function I use is to get the IP (put it in the same .jsp file).
function env_get_ip_info()
{
var return_value = "<%= request.getRemoteAddr() %>";
return (return_value)
}
Fred
From: Action Request System discussion list(ARSList)
[mailto:[email protected]] On Behalf Of Veeral Oza
Sent: Wednesday, May 05, 2010 7:38 AM
To: [email protected]
Subject: Re: Windows UserID
**
Forgot to mention environment:
ARS 7.0
ITSM 7.0.3
Midtier: 7 on Apache-Tomcat on a Windows machine.
Oracle 11g database.
On Wed, May 5, 2010 at 6:05 PM, Veeral Oza
<[email protected]<mailto:[email protected]>> wrote:
Hi,
I am stuck at this requirement and was wondering if this is feasible to
implement:
1) When an Incident is resolved, an email goes to the customer to submit a
survey, with a survey link.
2) The link opens the survey form in the brower without the user authenticating
in the midtier. A surver-user with a restricted read license is created for
this purpose which allows multiple people from multiple locations to submit the
survey.
3) There is a submit button on this survey form.
4) When the user clicks on submit button, it is required that, his Windows User
ID be captured in one of the fields.
_______________________________
Solutions implemented that did not work:
1)
Create a little Java function in a .jsp file and put it in your "shared"
folder on your Midtier:
Name the file something like /arsys/shared/get_remote_user.jsp.
get_remote_user.jsp contains:
function env_ip_var()
{
var return_value = "<%=request.getRemoteUser()%>";
return (return_value)
}
In the Web Header content of the form you want to capture this on,
add...
<SCRIPT src="/arsys/shared/get_remote_user.jsp"
language="JavaScript"></SCRIPT>
To set a field with the data from the JavaScript functions do the
following in an active link...
Run Process Command Line:
javascript:window.F(XXXXXXXX).DoSet(env_hostname());
Be sure to change XXXXXXXX with the field ID of the field you want to
set.
This did not work, function env_ip_var returns null.
____________________________________________
Solution 2:
A set fields actions in an active link:
$PROCESS$ CMD /C "set username"
This worked only in user tool. However this functionality is required for web.
___________________________________________
If you have any other ideas, please do share.
Regards,
Veeral Oza
_______________________________________________________________________________
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