Why not include the requested info in the survey url? Or just the
incident ID? I don't feel like looking up the documentation, but you
can set a field value through the url something like F%fieldid%=
$IncidentID$
Having the incident id can allow you to use workflow to pull in any
info you want from the incident.
James
On May 5, 2:01 pm, "Grooms, Frederick W" <frederick.w.gro...@xo.com>
wrote:
> In your Connector entries in Tomcat's server.xml file (in the conf directory)
> add enableLookups="true"
>
> <Connector port="8080" maxHttpHeaderSize="8192" URIEncoding="UTF-8"
> maxThreads="150" minSpareThreads="25" maxSpareThreads="75"
> enableLookups="true" redirectPort="8443" acceptCount="100"
> connectionTimeout="20000" disableUploadTimeout="true"
> compression="on" compressionMinSize="2048"
> noCompressionUserAgents="gozilla, traviata"
> compressableMimeType="text/html,text/xml" />
>
> By default Tomcat does not turn on machine name resolution. Personally I
> added the enableLookups="true" to all of the Connector entries in the
> file. After updating the config file stop and restart Tomcat. Your Java
> function should then work.
>
> The other Java function I use is to get the IP (put it in the same .jsp file).
> function env_get_ip_info()
> {
> var return_value = "<%= request.getRemoteAddr() %>";
> return (return_value)
>
> }
>
> Fred
>
> From: Action Request System discussion list(ARSList)
> [mailto:arsl...@arslist.org] On Behalf Of Veeral Oza
> Sent: Wednesday, May 05, 2010 7:38 AM
> To: arsl...@arslist.org
> Subject: Re: Windows UserID
>
> **
> Forgot to mention environment:
>
> ARS 7.0
> ITSM 7.0.3
> Midtier: 7 on Apache-Tomcat on a Windows machine.
> Oracle 11g database.
>
> On Wed, May 5, 2010 at 6:05 PM, Veeral Oza
> <veer...@gmail.com<mailto:veer...@gmail.com>> wrote:
>
> Hi,
>
> I am stuck at this requirement and was wondering if this is feasible to
> implement:
>
> 1) When an Incident is resolved, an email goes to the customer to submit a
> survey, with a survey link.
> 2) The link opens the survey form in the brower without the user
> authenticating in the midtier. A surver-user with a restricted read license
> is created for this purpose which allows multiple people from multiple
> locations to submit the survey.
> 3) There is a submit button on this survey form.
> 4) When the user clicks on submit button, it is required that, his Windows
> User ID be captured in one of the fields.
> _______________________________
>
> Solutions implemented that did not work:
> 1)
> Create a little Java function in a .jsp file and put it in your "shared"
> folder on your Midtier:
>
> Name the file something like /arsys/shared/get_remote_user.jsp.
>
> get_remote_user.jsp contains:
>
> function env_ip_var()
> {
> var return_value = "<%=request.getRemoteUser()%>";
> return (return_value)
>
> }
>
> In the Web Header content of the form you want to capture this on,
> add...
>
> <SCRIPT src="/arsys/shared/get_remote_user.jsp"
> language="JavaScript"></SCRIPT>
>
> To set a field with the data from the JavaScript functions do the
> following in an active link...
>
> Run Process Command Line:
> javascript:window.F(XXXXXXXX).DoSet(env_hostname());
>
> Be sure to change XXXXXXXX with the field ID of the field you want to
> set.
>
> This did not work, function env_ip_var returns null.
>
> ____________________________________________
> Solution 2:
>
> A set fields actions in an active link:
> $PROCESS$ CMD /C "set username"
>
> This worked only in user tool. However this functionality is required for web.
>
> ___________________________________________
>
> If you have any other ideas, please do share.
>
> Regards,
> Veeral Oza
>
> ___________________________________________________________________________
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