Thanks everyone! From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Ramey, Anne Sent: Monday, May 10, 2010 2:34 PM To: arslist@ARSLIST.ORG Subject: Re: Incident Mgmt 7.0.03 auto close
** Yes, it is an escalation: HPD:INC:AutoCloseResolved Anne Ramey *********************************** E-mail correspondence to and from this address may be subject to the North Carolina Public Records Law and may be disclosed to third parties only by an authorized State Official. From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Kevin Begosh Sent: Monday, May 10, 2010 3:22 PM To: arslist@ARSLIST.ORG Subject: Re: Incident Mgmt 7.0.03 auto close ** I think it is in an escalation On Mon, May 10, 2010 at 3:16 PM, Martinez, Marcelo A <marc...@cpchem.com<mailto:marc...@cpchem.com>> wrote: I'm trying to change the time period for which an incident auto-closes (after being in resolved status x amount of days). I know how to do this in ITSM 7.5, but not in 7.0.03. In 7.5 it is App Admin Console>Custom Config tab> Incident Mgmt>Advanced Options>Rules I know I've seen it before.. just can't remember where.. TIA, Marcelo _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org<http://www.arslist.org/> attend wwrug10 www.wwrug.com<http://www.wwrug.com/> ARSlist: "Where the Answers Are" -- Kevin Begosh _attend WWRUG10 www.wwrug.com ARSlist: "Where the Answers Are"_ _attend WWRUG10 www.wwrug.com ARSlist: "Where the Answers Are"_ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: "Where the Answers Are"
