Kathy, How did that printer get into CMDB? Was it a discovery tool? Manual upload? Topology Discovery? Based on your answer, there are several paths of complication that you must go through to achieve this.. especially if you want automation.
Tauf Chowdhury | Forest Laboratories, Inc. Analyst, Service Management Mobile:646.483.2779 ________________________________ From: Action Request System discussion list(ARSList) [mailto:[email protected]] On Behalf Of Kathy Morris Sent: Monday, May 24, 2010 12:34 PM To: [email protected] Subject: CMDB 2.1 Question Hi, I have an asset identified as a printer in the CMDB_PRINTER CLASS - and the asset is not a printer, it is actually a CHASSIS. How do I move the asset into the CHASSIS CLASS? I tried to select the Tier 1, Tier 2, Tier 3 - and of course that is not going to work because it only gives PRINTER CLASS values. There must be a way to redefine this asset as a CHASSIS. _attend WWRUG10 www.wwrug.com ARSlist: "Where the Answers Are"_ ********************************************************************** This e-mail and its attachments may contain Forest Laboratories, Inc. proprietary information that is privileged, confidential or subject to copyright belonging to Forest Laboratories, Inc. This e-mail is intended solely for the use of the individual or entity to which it is addressed. If you are not the intended recipient of this e-mail, or the employee or agent responsible for delivering this e-mail to the intended recipient, you are hereby notified that any dissemination, distribution, copying or action taken in relation to the contents of and attachments to this e-mail is strictly prohibited and may be unlawful. If you have received this e-mail in error, please notify the sender immediately and permanently delete the original and any copy of this e-mail and any printout. _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: "Where the Answers Are"
