That sounds like a Installer error and not necessarily related to BMC... the Microsoft MSI Service has a bunch of known issues where an install hangs / etc you have to nuke some registry keys, etc.
I've found that answer on google before... HTH On Tue, May 25, 2010 at 5:45 AM, Frank, Gordon M. (CMS/CTR) <[email protected]> wrote: > Hello List, > > We recently had a hard drive failure on our test server. We are in the > process of migrating to ARS 7.5 and ITSM 7.6, but our Production and > Testing server remains ITSM 6.0. > > We are trying to rebuild this testing server, but we are running into > the following error when it tries to install CMDB 1.0 (part of ITSM > 6.0): > > An error (-5009 : 0x800700006 has occurred while running the setup. > Please make sure you have finished any previous setup and closed other > applications. > > Does anybody remember this error? Does anybody remember the fix? > > I believe this is related to a malloc problem. I have tried various > memory allocations and can't get rid of it and install ITSM 6.0. ARS > 7.0.1 installed without a problem. > > We have: > Windows Server 2003 Service Park 2 > Windows SQL Server 2000 > Memory: 3.65GB Ram > > I feel like I am in the movie "Back to the Future" with this error! > > Gordon M. Frank > Lockheed Martin > > _______________________________________________________________________________ > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org > attend wwrug10 www.wwrug.com ARSlist: "Where the Answers Are" > -- If it were not for the gutter, my mind would be homeless! _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: "Where the Answers Are"
