Here is the STDOUT.log file from Tomcat.
- Trying to load configuration arsys_api.xml
- Could not load optional configuration arsys_api.xml
- Trying to load configuration default.xml
- setCatalogFileName: arcatalog
- constructor(arcatalog)
- setJrpcMode: true
- useLegacyQualParser: false
- useLegacyAssignParser: false
- useLegacyQualFormatter: false
- useLegacyAssignFormatter: false
- Client sets connection limits per server to :80
- Client sets useConnectionPooling to : true
- getApiRecording: 0
- getConnectionMaxRetries: 0
- getTimeLagBetweenRetriesMillSec: 1000
- getMinimumSupportedServerRpcVersion: 12
- Trying to load configuration arsys_api.xml
- Could not load optional configuration arsys_api.xml
- Trying to load configuration default.xml
- Connects to ARServer sohqmacdry05 through
com.bmc.arsys.api.proxyj...@7cd37a
- Created proxy 1 by Tid_9 for server sohqmacdry05:3030
- Api source is identified as: AP9056595869588MCnSgRX4AAAKQAA
- StandardWrapper.Throwable
java.lang.NoClassDefFoundError: com/remedy/arsys/support/Log
at
com.remedy.arsys.sso.SSOAuthenticator.<clinit>(SSOAuthenticator.java:27)
at java.lang.Class.forName0(Native Method)
at java.lang.Class.forName(Unknown Source)
at
com.remedy.arsys.session.Login.createAndInitAuthenticators(Unknown
Source)
at com.remedy.arsys.session.Login.<clinit>(Unknown Source)
at com.remedy.arsys.stubs.SetupServlet.init(Unknown Source)
at
org.apache.catalina.core.StandardWrapper.loadServlet(StandardWrapper.jav
a:1139)
at
org.apache.catalina.core.StandardWrapper.load(StandardWrapper.java:966)
at
org.apache.catalina.core.StandardContext.loadOnStartup(StandardContext.j
ava:3956)
at
org.apache.catalina.core.StandardContext.start(StandardContext.java:4230
)
at
org.apache.catalina.core.ContainerBase.addChildInternal(ContainerBase.ja
va:760)
at
org.apache.catalina.core.ContainerBase.addChild(ContainerBase.java:740)
at
org.apache.catalina.core.StandardHost.addChild(StandardHost.java:544)
at
org.apache.catalina.startup.HostConfig.deployDescriptor(HostConfig.java:
626)
at
org.apache.catalina.startup.HostConfig.deployDescriptors(HostConfig.java
:553)
at
org.apache.catalina.startup.HostConfig.deployApps(HostConfig.java:488)
at
org.apache.catalina.startup.HostConfig.start(HostConfig.java:1138)
at
org.apache.catalina.startup.HostConfig.lifecycleEvent(HostConfig.java:31
1)
at
org.apache.catalina.util.LifecycleSupport.fireLifecycleEvent(LifecycleSu
pport.java:120)
at
org.apache.catalina.core.ContainerBase.start(ContainerBase.java:1022)
at
org.apache.catalina.core.StandardHost.start(StandardHost.java:736)
at
org.apache.catalina.core.ContainerBase.start(ContainerBase.java:1014)
at
org.apache.catalina.core.StandardEngine.start(StandardEngine.java:443)
at
org.apache.catalina.core.StandardService.start(StandardService.java:448)
at
org.apache.catalina.core.StandardServer.start(StandardServer.java:700)
at org.apache.catalina.startup.Catalina.start(Catalina.java:552)
at sun.reflect.NativeMethodAccessorImpl.invoke0(Native Method)
at sun.reflect.NativeMethodAccessorImpl.invoke(Unknown Source)
at sun.reflect.DelegatingMethodAccessorImpl.invoke(Unknown
Source)
at java.lang.reflect.Method.invoke(Unknown Source)
at
org.apache.catalina.startup.Bootstrap.start(Bootstrap.java:295)
at
org.apache.catalina.startup.Bootstrap.main(Bootstrap.java:433)
Caused by: java.lang.ClassNotFoundException:
com.remedy.arsys.support.Log
at
org.apache.catalina.loader.WebappClassLoader.loadClass(WebappClassLoader
.java:1362)
at
org.apache.catalina.loader.WebappClassLoader.loadClass(WebappClassLoader
.java:1208)
at java.lang.ClassLoader.loadClassInternal(Unknown Source)
... 32 more
- Servlet /arsys threw load() exception
java.lang.ClassNotFoundException: com.remedy.arsys.support.Log
at
org.apache.catalina.loader.WebappClassLoader.loadClass(WebappClassLoader
.java:1362)
at
org.apache.catalina.loader.WebappClassLoader.loadClass(WebappClassLoader
.java:1208)
at java.lang.ClassLoader.loadClassInternal(Unknown Source)
at
com.remedy.arsys.sso.SSOAuthenticator.<clinit>(SSOAuthenticator.java:27)
at java.lang.Class.forName0(Native Method)
at java.lang.Class.forName(Unknown Source)
at
com.remedy.arsys.session.Login.createAndInitAuthenticators(Unknown
Source)
at com.remedy.arsys.session.Login.<clinit>(Unknown Source)
at com.remedy.arsys.stubs.SetupServlet.init(Unknown Source)
at
org.apache.catalina.core.StandardWrapper.loadServlet(StandardWrapper.jav
a:1139)
at
org.apache.catalina.core.StandardWrapper.load(StandardWrapper.java:966)
at
org.apache.catalina.core.StandardContext.loadOnStartup(StandardContext.j
ava:3956)
at
org.apache.catalina.core.StandardContext.start(StandardContext.java:4230
)
at
org.apache.catalina.core.ContainerBase.addChildInternal(ContainerBase.ja
va:760)
at
org.apache.catalina.core.ContainerBase.addChild(ContainerBase.java:740)
at
org.apache.catalina.core.StandardHost.addChild(StandardHost.java:544)
at
org.apache.catalina.startup.HostConfig.deployDescriptor(HostConfig.java:
626)
at
org.apache.catalina.startup.HostConfig.deployDescriptors(HostConfig.java
:553)
at
org.apache.catalina.startup.HostConfig.deployApps(HostConfig.java:488)
at
org.apache.catalina.startup.HostConfig.start(HostConfig.java:1138)
at
org.apache.catalina.startup.HostConfig.lifecycleEvent(HostConfig.java:31
1)
at
org.apache.catalina.util.LifecycleSupport.fireLifecycleEvent(LifecycleSu
pport.java:120)
at
org.apache.catalina.core.ContainerBase.start(ContainerBase.java:1022)
at
org.apache.catalina.core.StandardHost.start(StandardHost.java:736)
at
org.apache.catalina.core.ContainerBase.start(ContainerBase.java:1014)
at
org.apache.catalina.core.StandardEngine.start(StandardEngine.java:443)
at
org.apache.catalina.core.StandardService.start(StandardService.java:448)
at
org.apache.catalina.core.StandardServer.start(StandardServer.java:700)
at org.apache.catalina.startup.Catalina.start(Catalina.java:552)
at sun.reflect.NativeMethodAccessorImpl.invoke0(Native Method)
at sun.reflect.NativeMethodAccessorImpl.invoke(Unknown Source)
at sun.reflect.DelegatingMethodAccessorImpl.invoke(Unknown
Source)
at java.lang.reflect.Method.invoke(Unknown Source)
at
org.apache.catalina.startup.Bootstrap.start(Bootstrap.java:295)
at
org.apache.catalina.startup.Bootstrap.main(Bootstrap.java:433)
- Unable to find required classes (javax.activation.DataHandler and
javax.mail.internet.MimeMultipart). Attachment support is disabled.
- Trying to load configuration arsys_api.xml
- Could not load optional configuration arsys_api.xml
- Trying to load configuration default.xml
- setCatalogFileName: arcatalog
- constructor(arcatalog)
- setJrpcMode: true
- useLegacyQualParser: false
- useLegacyAssignParser: false
- useLegacyQualFormatter: false
- useLegacyAssignFormatter: false
- Client sets connection limits per server to :80
- Client sets useConnectionPooling to : true
- getApiRecording: 0
- getConnectionMaxRetries: 0
- getTimeLagBetweenRetriesMillSec: 1000
- getMinimumSupportedServerRpcVersion: 12
- Trying to load configuration arsys_api.xml
- Could not load optional configuration arsys_api.xml
- Trying to load configuration default.xml
- Connects to ARServer sohqmacdry05 through
com.bmc.arsys.api.proxyj...@a83a13
- Created proxy 1 by Tid_9 for server sohqmacdry05:3030
- Api source is identified as: AP9056595869588MCnSgRX4AAAKQAA
- StandardWrapper.Throwable
java.lang.NoClassDefFoundError: com/remedy/arsys/support/Log
at
com.remedy.arsys.sso.SSOAuthenticator.<clinit>(SSOAuthenticator.java:27)
at java.lang.Class.forName0(Native Method)
at java.lang.Class.forName(Unknown Source)
at
com.remedy.arsys.session.Login.createAndInitAuthenticators(Unknown
Source)
at com.remedy.arsys.session.Login.<clinit>(Unknown Source)
at com.remedy.arsys.stubs.SetupServlet.init(Unknown Source)
at
org.apache.catalina.core.StandardWrapper.loadServlet(StandardWrapper.jav
a:1139)
at
org.apache.catalina.core.StandardWrapper.load(StandardWrapper.java:966)
at
org.apache.catalina.core.StandardContext.loadOnStartup(StandardContext.j
ava:3956)
at
org.apache.catalina.core.StandardContext.start(StandardContext.java:4230
)
at
org.apache.catalina.core.ContainerBase.addChildInternal(ContainerBase.ja
va:760)
at
org.apache.catalina.core.ContainerBase.addChild(ContainerBase.java:740)
at
org.apache.catalina.core.StandardHost.addChild(StandardHost.java:544)
at
org.apache.catalina.startup.HostConfig.deployDescriptor(HostConfig.java:
626)
at
org.apache.catalina.startup.HostConfig.deployDescriptors(HostConfig.java
:553)
at
org.apache.catalina.startup.HostConfig.deployApps(HostConfig.java:488)
at
org.apache.catalina.startup.HostConfig.start(HostConfig.java:1138)
at
org.apache.catalina.startup.HostConfig.lifecycleEvent(HostConfig.java:31
1)
at
org.apache.catalina.util.LifecycleSupport.fireLifecycleEvent(LifecycleSu
pport.java:120)
at
org.apache.catalina.core.ContainerBase.start(ContainerBase.java:1022)
at
org.apache.catalina.core.StandardHost.start(StandardHost.java:736)
at
org.apache.catalina.core.ContainerBase.start(ContainerBase.java:1014)
at
org.apache.catalina.core.StandardEngine.start(StandardEngine.java:443)
at
org.apache.catalina.core.StandardService.start(StandardService.java:448)
at
org.apache.catalina.core.StandardServer.start(StandardServer.java:700)
at org.apache.catalina.startup.Catalina.start(Catalina.java:552)
at sun.reflect.NativeMethodAccessorImpl.invoke0(Native Method)
at sun.reflect.NativeMethodAccessorImpl.invoke(Unknown Source)
at sun.reflect.DelegatingMethodAccessorImpl.invoke(Unknown
Source)
at java.lang.reflect.Method.invoke(Unknown Source)
at
org.apache.catalina.startup.Bootstrap.start(Bootstrap.java:295)
at
org.apache.catalina.startup.Bootstrap.main(Bootstrap.java:433)
Caused by: java.lang.ClassNotFoundException:
com.remedy.arsys.support.Log
at
org.apache.catalina.loader.WebappClassLoader.loadClass(WebappClassLoader
.java:1362)
at
org.apache.catalina.loader.WebappClassLoader.loadClass(WebappClassLoader
.java:1208)
at java.lang.ClassLoader.loadClassInternal(Unknown Source)
... 32 more
- Servlet /arsys threw load() exception
java.lang.ClassNotFoundException: com.remedy.arsys.support.Log
at
org.apache.catalina.loader.WebappClassLoader.loadClass(WebappClassLoader
.java:1362)
at
org.apache.catalina.loader.WebappClassLoader.loadClass(WebappClassLoader
.java:1208)
at java.lang.ClassLoader.loadClassInternal(Unknown Source)
at
com.remedy.arsys.sso.SSOAuthenticator.<clinit>(SSOAuthenticator.java:27)
at java.lang.Class.forName0(Native Method)
at java.lang.Class.forName(Unknown Source)
at
com.remedy.arsys.session.Login.createAndInitAuthenticators(Unknown
Source)
at com.remedy.arsys.session.Login.<clinit>(Unknown Source)
at com.remedy.arsys.stubs.SetupServlet.init(Unknown Source)
at
org.apache.catalina.core.StandardWrapper.loadServlet(StandardWrapper.jav
a:1139)
at
org.apache.catalina.core.StandardWrapper.load(StandardWrapper.java:966)
at
org.apache.catalina.core.StandardContext.loadOnStartup(StandardContext.j
ava:3956)
at
org.apache.catalina.core.StandardContext.start(StandardContext.java:4230
)
at
org.apache.catalina.core.ContainerBase.addChildInternal(ContainerBase.ja
va:760)
at
org.apache.catalina.core.ContainerBase.addChild(ContainerBase.java:740)
at
org.apache.catalina.core.StandardHost.addChild(StandardHost.java:544)
at
org.apache.catalina.startup.HostConfig.deployDescriptor(HostConfig.java:
626)
at
org.apache.catalina.startup.HostConfig.deployDescriptors(HostConfig.java
:553)
at
org.apache.catalina.startup.HostConfig.deployApps(HostConfig.java:488)
at
org.apache.catalina.startup.HostConfig.start(HostConfig.java:1138)
at
org.apache.catalina.startup.HostConfig.lifecycleEvent(HostConfig.java:31
1)
at
org.apache.catalina.util.LifecycleSupport.fireLifecycleEvent(LifecycleSu
pport.java:120)
at
org.apache.catalina.core.ContainerBase.start(ContainerBase.java:1022)
at
org.apache.catalina.core.StandardHost.start(StandardHost.java:736)
at
org.apache.catalina.core.ContainerBase.start(ContainerBase.java:1014)
at
org.apache.catalina.core.StandardEngine.start(StandardEngine.java:443)
at
org.apache.catalina.core.StandardService.start(StandardService.java:448)
at
org.apache.catalina.core.StandardServer.start(StandardServer.java:700)
at org.apache.catalina.startup.Catalina.start(Catalina.java:552)
at sun.reflect.NativeMethodAccessorImpl.invoke0(Native Method)
at sun.reflect.NativeMethodAccessorImpl.invoke(Unknown Source)
at sun.reflect.DelegatingMethodAccessorImpl.invoke(Unknown
Source)
at java.lang.reflect.Method.invoke(Unknown Source)
at
org.apache.catalina.startup.Bootstrap.start(Bootstrap.java:295)
at
org.apache.catalina.startup.Bootstrap.main(Bootstrap.java:433)
- Unable to find required classes (javax.activation.DataHandler and
javax.mail.internet.MimeMultipart). Attachment support is disabled.
java.lang.NoClassDefFoundError: Could not initialize class
com.remedy.arsys.session.Login
at com.remedy.arsys.stubs.GoatServlet.postInternal(Unknown
Source)
at com.remedy.arsys.stubs.GoatHttpServlet.doGet(Unknown Source)
at javax.servlet.http.HttpServlet.service(HttpServlet.java:690)
at javax.servlet.http.HttpServlet.service(HttpServlet.java:803)
at
org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(Applica
tionFilterChain.java:269)
at
org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilt
erChain.java:188)
at
org.apache.catalina.core.StandardWrapperValve.invoke(StandardWrapperValv
e.java:213)
at
org.apache.catalina.core.StandardContextValve.invoke(StandardContextValv
e.java:174)
at
org.apache.catalina.core.StandardHostValve.invoke(StandardHostValve.java
:127)
at
org.apache.catalina.valves.ErrorReportValve.invoke(ErrorReportValve.java
:117)
at
org.apache.catalina.core.StandardEngineValve.invoke(StandardEngineValve.
java:108)
at
org.apache.catalina.connector.CoyoteAdapter.service(CoyoteAdapter.java:1
51)
at
org.apache.jk.server.JkCoyoteHandler.invoke(JkCoyoteHandler.java:200)
at
org.apache.jk.common.HandlerRequest.invoke(HandlerRequest.java:283)
at
org.apache.jk.common.ChannelSocket.invoke(ChannelSocket.java:773)
at
org.apache.jk.common.ChannelSocket.processConnection(ChannelSocket.java:
703)
at
org.apache.jk.common.ChannelSocket$SocketConnection.runIt(ChannelSocket.
java:895)
at
org.apache.tomcat.util.threads.ThreadPool$ControlRunnable.run(ThreadPool
.java:689)
at java.lang.Thread.run(Unknown Source)
- Servlet.service() for servlet HomeServlet threw exception
java.lang.NoClassDefFoundError: Could not initialize class
com.remedy.arsys.session.Login
at com.remedy.arsys.stubs.GoatServlet.postInternal(Unknown
Source)
at com.remedy.arsys.stubs.GoatHttpServlet.doGet(Unknown Source)
at javax.servlet.http.HttpServlet.service(HttpServlet.java:690)
at javax.servlet.http.HttpServlet.service(HttpServlet.java:803)
at
org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(Applica
tionFilterChain.java:269)
at
org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilt
erChain.java:188)
at
org.apache.catalina.core.StandardWrapperValve.invoke(StandardWrapperValv
e.java:213)
at
org.apache.catalina.core.StandardContextValve.invoke(StandardContextValv
e.java:174)
at
org.apache.catalina.core.StandardHostValve.invoke(StandardHostValve.java
:127)
at
org.apache.catalina.valves.ErrorReportValve.invoke(ErrorReportValve.java
:117)
at
org.apache.catalina.core.StandardEngineValve.invoke(StandardEngineValve.
java:108)
at
org.apache.catalina.connector.CoyoteAdapter.service(CoyoteAdapter.java:1
51)
at
org.apache.jk.server.JkCoyoteHandler.invoke(JkCoyoteHandler.java:200)
at
org.apache.jk.common.HandlerRequest.invoke(HandlerRequest.java:283)
at
org.apache.jk.common.ChannelSocket.invoke(ChannelSocket.java:773)
at
org.apache.jk.common.ChannelSocket.processConnection(ChannelSocket.java:
703)
at
org.apache.jk.common.ChannelSocket$SocketConnection.runIt(ChannelSocket.
java:895)
at
org.apache.tomcat.util.threads.ThreadPool$ControlRunnable.run(ThreadPool
.java:689)
at java.lang.Thread.run(Unknown Source)
Here is the ARmidtier.log
May 26, 2010 8:18:40 AM - SEVERE (com.remedy.log) : BMC Remedy Mid Tier
version 7.1.00 Patch 006 200812041310
May 26, 2010 8:18:40 AM - FINE (com.remedy.log.SERVLET) : Current OS is
- Windows 2003
May 26, 2010 8:18:42 AM - WARNING (com.remedy.log.SERVLET) : No File
Entries were found in server - sohqmacdry05
May 26, 2010 8:18:52 AM - INFO (com.remedy.log.CACHE) : CACHE:Cache is
created with name= Field maps
May 26, 2010 8:18:52 AM - INFO (com.remedy.log.CACHE) : CACHE:Cache is
created with name= Forms
May 26, 2010 8:18:52 AM - INFO (com.remedy.log.CACHE) : CACHE:Cache is
created with name= Form fields
May 26, 2010 8:18:52 AM - INFO (com.remedy.log.CACHE) : CACHE:Cache is
created with name= Sysdata
May 26, 2010 8:18:52 AM - INFO (com.remedy.log.CACHE) : CACHE:Cache is
created with name= Active links
May 26, 2010 8:18:52 AM - INFO (com.remedy.log.CACHE) : CACHE:Cache is
created with name= Html
May 26, 2010 8:18:52 AM - INFO (com.remedy.log.CACHE) : CACHE:Cache is
created with name= Js
May 26, 2010 8:18:52 AM - INFO (com.remedy.log.CACHE) : CACHE:Cache is
created with name= Compiled forms
May 26, 2010 8:18:52 AM - INFO (com.remedy.log.CACHE) : CACHE:Cache is
created with name= Displayed fields
May 26, 2010 8:18:52 AM - INFO (com.remedy.log.CACHE) : CACHE:Cache is
created with name= Form images
May 26, 2010 8:18:52 AM - INFO (com.remedy.log.CACHE) : CACHE:Cache is
created with name= Groups
May 26, 2010 8:18:52 AM - INFO (com.remedy.log.CACHE) : CACHE:Cache is
created with name= Roles
May 26, 2010 8:19:31 AM - FINE (com.remedy.log.SERVLET) : GoatServlet:
url=http://sohqmacdry05/arsys/home
May 26, 2010 8:19:31 AM - FINE (com.remedy.log.SERVLET) : cookie=none
May 26, 2010 8:19:31 AM - FINE (com.remedy.log.SERVLET) : GoatServlet:
No session or new session
May 26, 2010 8:19:31 AM - FINE (com.remedy.log.SERVLET) : Caught Error
Could not initialize class com.remedy.arsys.session.Login
Christopher Puente
Enterprise Remedy Engineer
HQ USSOCOM, Team EITC
(813)826-3017
-----Original Message-----
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of John Baker
Sent: Wednesday, May 26, 2010 8:03 AM
To: arslist@ARSLIST.ORG
Subject: Tomcat 5.5.25 SSO Mid Tier Failure
I thought the Midtier.jar file contains the two classes we can see in
the
stack trace:
> java.lang.NoClassDefFoundError: Could not initialize class
> com.remedy.arsys.session.Login
> com.remedy.arsys.stubs.GoatServlet.postInternal(Unknown Source
Hence the exception appears to be a lie. We'd need the full logs to
form
a better conclusion.
John Baker
--
Java System Solutions
SSO for the AR System
http://www.javasystemsolutions.com
________________________________________________________________________
_______
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
attend wwrug10 www.wwrug.com ARSlist: "Where the Answers Are"
_______________________________________________________________________________
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
attend wwrug10 www.wwrug.com ARSlist: "Where the Answers Are"
