Hi Kevin, Make use of below template to specify TCP and RPC port numbers.
Schema: HPD:HelpDesk Server: TestServer Login: Testuser Password: 12345 Action: Submit TCP:[TCP port number] For Specifying RPC number use RPC :[RPC port number] Regards, Yogendra DISCLAIMER: The opinions, statements, and/or suggested courses of action expressed in this E-mail do not necessarily reflect those of BMC Software, Inc. From: Action Request System discussion list(ARSList) [mailto:[email protected]] On Behalf Of Kevin Begosh Sent: Wednesday, May 26, 2010 10:02 PM To: [email protected] Subject: Incoming email create ** List, I have incoming emails that ARS is parsing out and creating tickets with the simple submit instructions from the email engine guide such as Schema: HPD:HelpDesk Server: TestServer Login: Testuser Password: 12345 Action: Submit etc.... I get this to work but, we are using a load balanacer in our one environment and you have to put a port for that log in. What is the line you have to put here to add the TCP port. I have tried a number of things but have not been successful. This works when I sent it straight to the servers without the load balancer. -- Kevin Begosh _attend WWRUG10 www.wwrug.com ARSlist: "Where the Answers Are"_ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: "Where the Answers Are"
