Try removing all the compiled JSP pages off of ServletExecs working directory. Remember in the background all JSPs are converted to *.java and then are compiled into Servlets, can;t remember how ServletExec names the Servlet, but they will all contain the JSP name but end with a .java and .class name.
On Jun 1, 1:01 pm, Joe D'Souza <[email protected]> wrote: > Gary, > > Actually 500 http error code represents an internal web server error. There > is probably nothing wrong with the page or permissions itself. It may > display if you hit refresh. These errors are usually temporary caused by a > temporary internal web server problem. > > Did you try refreshing the page? Does it work? > > You may also want to check your version of the JDK and JRE installed on your > server. Stick to a recommended version, do not go too far ahead and > definitely do not go even a single patch or version lower.. Going lower in > my past experience causes problems 90% of the times and going too far ahead > sometimes works, and sometimes works with problems and sometimes doesn't > work at all... > > Joe > > > > -----Original Message----- > From: Action Request System discussion list(ARSList) > > [mailto:[email protected]]on Behalf Of Opela, Gary L CTR USAF ABW 72 > ABW/SCOOA > Sent: Tuesday, June 01, 2010 10:01 AM > To: [email protected] > Subject: Re: Mid-Tier 6.3 p21 not serving up SOME of the JSP pages > > Joe, thanks for the response. > > It is HTTP 500 error. "The website cannot display the page" > > It's just perplexing why some of the jsp pages load, but not others. > > I was hoping to avoid a re-install. This part hasn't worked for quite some > time, and I'm afraid it's because we are running multiple application pools > in IIS. I might just need to change Servlet Exec to run in AS mode instead > of ISAPI. Has anyone had to do this before? > > Thanks, > > Gary Opela, Jr. > Sr. Remedy Engineer > Avaya Phone Admin > RSP Cert, Sec+ > COMM: 405 582 4272 > > -----Original Message----- > From: Action Request System discussion list(ARSList) > [mailto:[email protected]] On Behalf Of Joe D'Souza > Sent: Saturday, May 29, 2010 11:44 AM > To: [email protected] > Subject: Re: Mid-Tier 6.3 p21 not serving up SOME of the JSP pages > > ** > Gary, > > Have you tried re-installing the mid-tier? Unless you had custom > modifications to the login or logout pages, you will not impact much by > re-installing. You could always back up customizations and replace these > after your installs. > > Also when the page is not displayed, what is the http error number/code that > you receive? > > Joe > > -----Original Message----- > From: Action Request System discussion list(ARSList) > [mailto:[email protected]]on Behalf Of Opela, Gary L CTR USAF ABW 72 > ABW/SCOOA > Sent: Thursday, May 27, 2010 10:20 AM > To: [email protected] > Subject: Mid-Tier 6.3 p21 not serving up SOME of the JSP pages > > ** > > Mid-Tier 6.3 P 021 > > AR Server 7.1 > > Windows 2k3 > > I have tested out NewAtlanta servlet exec to make sure it is working. > They > suggest going to the test page that displays the current time > (https://localhost/servlet/DateServlet, that all works. > > Login.jsp works. Config.jsp works. From the Configuration Tool page, > I get > the following result: > > Overview (/arsys/shared/config/config_overview.jsp) works > > General Settings (/arsys/shared/config/config_general.jsp) works > > AR Server Settings (/arsys/shared/config/config_arslist.jsp) works > > Cache Settings (/arsys/shared/config/config_cache.jsp) works > > Web Service Settings (arsys/shared/config/config_webservice.jsp) DOES > NOT > WORK � this is not a big deal for this one. > > Log Settings (arsys/shared/config/config_logs.jsp) DOES NOT WORK > > Change Password (arsys/shared/config/config_password.jsp) DOES NOT > WORK > > Also that doesn't work, from the AR Server Settings page: > > Add Server (arsys/shared/config/config_add_arserver.jsp) and Edit > (arsys/servlet/DeleteServerServlet?) buttons don't work. > > The pages that don't load all give me "The website cannot display the > page" > error. I thought at first it was New Atlanta, I read that it can have issues > with IIS if you are using multiple application pools, which I am. However, > if it were New Atlanta, why would some of the jsps serve up and some not? > > Also worth mentioning, the JSP issue was here prior to my upgrading > of the > remedy server to 7.1, and the web server and ar server are on separate > boxes. > > My root error I'm trying to troubleshoot is one that I've seen other > people > run into a lot: ARERR[623] Authentication failed. This is not an > authentication failed error due to my remedy login account and password not > matching, this is an issue with the Mid-Tier itself trying to connect to the > remedy server. > > Thanks, > > Gary Opela, Jr. > > _______________________________________________________________________________ > UNSUBSCRIBE or access ARSlist Archives atwww.arslist.org > attend wwrug10www.wwrug.comARSlist: "Where the Answers Are"- Hide quoted text > - > > - Show quoted text - _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: "Where the Answers Are"
