If the java version does not match exactly then you might have a business case for your server admins that they need to respect the requirement for the version of Mid-Tier you are running.. Or get approvals for upgrading your mid-tier to a higher version. In my past experience Mid-tier 7.x works fine with ARS 6.x. I haven't really encountered any problems (I was on Linux as far as the Mid-tiers were concerned when I did that though).
Joe -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:[email protected]]on Behalf Of Opela, Gary L CTR USAF ABW 72 ABW/SCOOA Sent: Wednesday, June 02, 2010 9:46 AM To: [email protected] Subject: Re: Mid-Tier 6.3 p21 not serving up SOME of the JSP pages Joe, I'm troubleshooting two problems. The HTTP 500 error is not related to being able to log into the mid-tier, only to being able to load some of the configuration pages. My other error is the standard ARERR[623] Authentication Failed. It is with the back-end permissions. So, I went in to the config page to change the password set with my remedy server to which I authenticate with my remedy server, but that page doesn't serve up. So, because of the first listed error, I cannot resolve the second listed error! I'll try rolling back the version of Java, but I'm not sure if that will fly with our server admins. The error with serving up the JSP pages started quite some time ago, long before I upgraded my AR Server. Thanks, Gary Opela, Jr. Sr. Remedy Engineer Avaya Phone Admin RSP Cert, Sec+ COMM: 405 582 4272 -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:[email protected]] On Behalf Of Joe D'Souza Sent: Tuesday, June 01, 2010 1:02 PM To: [email protected] Subject: Re: Mid-Tier 6.3 p21 not serving up SOME of the JSP pages Gary, Actually 500 http error code represents an internal web server error. There is probably nothing wrong with the page or permissions itself. It may display if you hit refresh. These errors are usually temporary caused by a temporary internal web server problem. Did you try refreshing the page? Does it work? You may also want to check your version of the JDK and JRE installed on your server. Stick to a recommended version, do not go too far ahead and definitely do not go even a single patch or version lower.. Going lower in my past experience causes problems 90% of the times and going too far ahead sometimes works, and sometimes works with problems and sometimes doesn't work at all... Joe -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:[email protected]]on Behalf Of Opela, Gary L CTR USAF ABW 72 ABW/SCOOA Sent: Tuesday, June 01, 2010 10:01 AM To: [email protected] Subject: Re: Mid-Tier 6.3 p21 not serving up SOME of the JSP pages Joe, thanks for the response. It is HTTP 500 error. "The website cannot display the page" It's just perplexing why some of the jsp pages load, but not others. I was hoping to avoid a re-install. This part hasn't worked for quite some time, and I'm afraid it's because we are running multiple application pools in IIS. I might just need to change Servlet Exec to run in AS mode instead of ISAPI. Has anyone had to do this before? Thanks, Gary Opela, Jr. Sr. Remedy Engineer Avaya Phone Admin RSP Cert, Sec+ COMM: 405 582 4272 -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:[email protected]] On Behalf Of Joe D'Souza Sent: Saturday, May 29, 2010 11:44 AM To: [email protected] Subject: Re: Mid-Tier 6.3 p21 not serving up SOME of the JSP pages ** Gary, Have you tried re-installing the mid-tier? Unless you had custom modifications to the login or logout pages, you will not impact much by re-installing. You could always back up customizations and replace these after your installs. Also when the page is not displayed, what is the http error number/code that you receive? Joe -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:[email protected]]on Behalf Of Opela, Gary L CTR USAF ABW 72 ABW/SCOOA Sent: Thursday, May 27, 2010 10:20 AM To: [email protected] Subject: Mid-Tier 6.3 p21 not serving up SOME of the JSP pages ** Mid-Tier 6.3 P 021 AR Server 7.1 Windows 2k3 I have tested out NewAtlanta servlet exec to make sure it is working. They suggest going to the test page that displays the current time (https://localhost/servlet/DateServlet, that all works. Login.jsp works. Config.jsp works. From the Configuration Tool page, I get the following result: Overview (/arsys/shared/config/config_overview.jsp) works General Settings (/arsys/shared/config/config_general.jsp) works AR Server Settings (/arsys/shared/config/config_arslist.jsp) works Cache Settings (/arsys/shared/config/config_cache.jsp) works Web Service Settings (arsys/shared/config/config_webservice.jsp) DOES NOT WORK ß this is not a big deal for this one. Log Settings (arsys/shared/config/config_logs.jsp) DOES NOT WORK Change Password (arsys/shared/config/config_password.jsp) DOES NOT WORK Also that doesn't work, from the AR Server Settings page: Add Server (arsys/shared/config/config_add_arserver.jsp) and Edit (arsys/servlet/DeleteServerServlet?) buttons don't work. The pages that don't load all give me "The website cannot display the page" error. I thought at first it was New Atlanta, I read that it can have issues with IIS if you are using multiple application pools, which I am. However, if it were New Atlanta, why would some of the jsps serve up and some not? Also worth mentioning, the JSP issue was here prior to my upgrading of the remedy server to 7.1, and the web server and ar server are on separate boxes. My root error I'm trying to troubleshoot is one that I've seen other people run into a lot: ARERR[623] Authentication failed. This is not an authentication failed error due to my remedy login account and password not matching, this is an issue with the Mid-Tier itself trying to connect to the remedy server. Thanks, Gary Opela, Jr. _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: "Where the Answers Are"
