Yeah, we leave the e-mail engine running so we can test its
functionality. Its not just e-mails, though. Integrations that go off
escalations could end up sending duplicate tickets to whatever system
you integrate with.
On Jun 7, 2010, at 3:24 PM, pritch <[email protected]> wrote:
Good point - I normally don't have the email engine running in a test
environment. I usually test the emails by reviewing them in the
email msg
form.
On Mon, 7 Jun 2010 15:22:17 -0500, Donald Morton <[email protected]>
wrote:
After you copy the database, don't forget to turn off any
notifications or escalations that you wouldn't want running in test.
Otherwise, people may start getting a bunch of emails from your test
system. That really confuses people. Not that I would know! I mean,
so
I hear....
On Jun 7, 2010, at 2:48 PM, pritch <[email protected]> wrote:
Hi Mary,
When I've done this in the past, we've copied the database from
production
back to test, removed any 'sensitive' data and then migrated any
coding
updates that needed to be changed. A couple of items to watch for:
- You need to make sure your ARAdmin ID to the DB is the same (or
have it
reset)
- All your workflow needs to be server independent (you can export
to a def
file and evaluate)
- All test user accts will need to be reset (I've usually exported
those
and imported after the database is restored.
- probably need to check external interfaces and application
settings to
make sure they are pointed properly.
With all the ancillary forms that are used in remedy, I've found
this to be
the easiest way to get all the data moved intact.
pritch
On Mon, 7 Jun 2010 12:05:40 -0700, Mary Estrada
<[email protected]>
wrote:
Hi,
We are looking for suggestions to sync up all data, i.e.
foundation,
configuration & transaction data from our production server onto
our test
server where we need all the prod-like data and keeping all record
IDs in
their forms. Your feedback is gratefully appreciated.
Thanks,
~Mary
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